Viva Dodge Chrysler Jeep

Employees were not very friendly. Couldn’t care less if I took my service else where. El Paso is known for its large population of military personnel and healthcare workers. This mean Couldn’t care less if I took my service else where. El Paso is known for its large population of military personnel and healthcare workers. This means a lot of families including my own doesn’t have a huge support system here, but still have to make it to work every day. I asked Viva Dodge in El Paso for a loaner vehicle if they were going to work on my car for a few days so I am able to make it to work. Considering I was willing to drop well over 1k on this job. I figured this wouldn’t be something too difficult to accommodate. The gentle men at the service desk did not care to even consider providing a loaner. I informed them I would have to make it to work somehow. They said without hesitation or second consideration, “This is not possible.”. You would think these big companies would have such accommodations for paying customers. Well, sad to say they do not, and they also don’t care if you take your business else where. When I let them know I would not be able to leave my vehicle there for that many days without a loaner they didn’t care. They just closed out the service and charged me for the diagnostic. Didn’t bat an eye, thank me for taking my vehicle to them, or care they lost a paying customer! I would absolutely never take my vehicle here again! Worst service I have ever experienced! More

They attended to me very quickly and very kindly, as well as helping me get to and from my house while they repaired my vehicle. as helping me get to and from my house while they repaired my vehicle. More

Advisor never updates me on the status of my Jeep. And when I call he’s not available. And whomever I do talk too always tell me they will find out more information and return my call; never get a cal And when I call he’s not available. And whomever I do talk too always tell me they will find out more information and return my call; never get a call. Jeep is still in the shop… More

Very informative and helpful with every question I had regarding my car. Will definitely visit again. regarding my car. Will definitely visit again. More

It was a pleasant experience and quick. Except for waiting for financing it was rather quick. Except for waiting for financing it was rather quick. More

Everyone is very nice and easy to work with. I will continue using viva dodge. I will continue using viva dodge. More

Good service and very honest had any problem at all Rafael and every advisor are very polite Rafael and every advisor are very polite More

Dear Viva Dodge Jeep I wanted to take a moment to express my appreciation for the outstanding service I received during my recent oil change. Your team was efficient, thorough, and ensured that every express my appreciation for the outstanding service I received during my recent oil change. Your team was efficient, thorough, and ensured that everything was handled smoothly. It’s always a pleasure doing business with a team that consistently delivers quality and professionalism. Thank you for maintaining such high standards. I look forward to continuing to work with you in the future. More

The viva dage dealerships was helpful in caring for my vehicle. As well as Mr. Aaron was helpful in understanding what was needed and nessary for my vehicle. vehicle. As well as Mr. Aaron was helpful in understanding what was needed and nessary for my vehicle. More