Viva Dodge Chrysler Jeep

friendly very friendly personnel just takes too long for the whole purchase, need to schedule a wash and didn't get my tank filled that day also didn't get my very friendly personnel just takes too long for the whole purchase, need to schedule a wash and didn't get my tank filled that day also didn't get my mats or extra set of keys. Would have liked to get everything that same day so I wont have to be back. More

Great! Great experience! Great staff that had the time to provide different options that could best suit my needs! Great customer service! Paperwork was do Great experience! Great staff that had the time to provide different options that could best suit my needs! Great customer service! Paperwork was done fast no need to wait long hours and I was out with my new car in no time! More

Overall it was good I am always pleased with the great customer service and with the service performed ony vehicles. I have purchased three vehicles and every sales pers I am always pleased with the great customer service and with the service performed ony vehicles. I have purchased three vehicles and every sales person and service person I have dealt with have been courteous and friendly. More

the best I train a Chrysler 200 2013 en en sales person help me to I can change my car have a damage for the xxxx and then help me to they can get better price I train a Chrysler 200 2013 en en sales person help me to I can change my car have a damage for the xxxx and then help me to they can get better price for my car More

Sales I went to purchase a vehicle from viva jeep. I wanted to trade my car in. They came back with a low trade in offer. I asked who they use to get trade I went to purchase a vehicle from viva jeep. I wanted to trade my car in. They came back with a low trade in offer. I asked who they use to get trade in value. The sales manager and sales person said Nada. So I looked the trade in value of my car and in rough condition value was 12,900. My car was in mint condition and trade in value for mint was 14900. They came back with a offer for 9,000. The highest he said they would go was 10125. Not even close to rough condition value. I asked how he came up with that value and he told me because the resale value was not good. He said he would offer me more but the price on the truck has to go back up. He needed to show the bank. I couldn't believe what he had told me. He was just feeding me a bunch of xxxxxxxx. I had never heard anything like that out of all the cars I had bought. Oh and when they say they'll get you approved it's not true. You better have really good credit. Because if you don't they won't call you back and give you updates on what's going on. You have to call them and ask. Redicoulas sales manager and the way they try and rip off the people. They are definitely a dealer ship that won't give you more for your trade. I would never consider buying a truck or car from here again. More

This visit was very pleasant compared to the last My last service experience was not so great. I was very disappointed. But this last time I took my Chrysler in, the service employee was very professi My last service experience was not so great. I was very disappointed. But this last time I took my Chrysler in, the service employee was very professional and nice. His name was Peter. He communicated with me and made sure everything was taken care of. I also dealt with the customer service manager, Norma Martinez. She took very good care of me and I was very pleased with the service they both gave me. More

RECALL the work was well done. and the service was great. i would recomended to friends and family. and i like it because is very close to my house, the work was well done. and the service was great. i would recomended to friends and family. and i like it because is very close to my house, More

BEST DELER IN EL PASO We had the best esperience with the deler and there employees, my seles person realy help us finding what we were looking for. We just want to thank We had the best esperience with the deler and there employees, my seles person realy help us finding what we were looking for. We just want to thank Mr Steve Chavez for everything he did for us. Thanks again Rojas Family More

Poor work! I took my car for the Mopar Express Lane and do the oil change, tire rotation, and all the things that were supposed to be done as advertize on the we I took my car for the Mopar Express Lane and do the oil change, tire rotation, and all the things that were supposed to be done as advertize on the website, but all I got was a oil change, no air filter change, nor wiper blades replacement and tire rotation, I also was supposed to get the oil change free since it was the first time I took my car there and they denied it. I'm very disappointed with the service and more than likely I will take my car to another dealership fro service. More

Great experience (both visits) Considering I bought vehicles from this dealership before, I went here first to see what I could see. Luis Perez was asked to help me look at some tr Considering I bought vehicles from this dealership before, I went here first to see what I could see. Luis Perez was asked to help me look at some trucks. He took his time finding out what I was looking for and we saw a couple of trucks. We also went on a test drive. Although I recognized some pressure tactics in play, I felt comfortable dealing with Luis. Since I have to check for the best deal myself, I didn't purchase anything that day. After checking at 3 other dealerships, I returned to Viva Dodge a week later and asked for Luis. We looked at the previous vehicle and another one. I ultimately bought the new vehicle we saw that day. Overall I had a good experience purchasing my new truck. More