Viva Dodge Chrysler Jeep
El Paso, TX
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The dealer was great but our salesman was really bad Almost walked away from the deal just because of our salesman. The Sales Manager helped to seal the deal. Over all they took care of us and we went th Almost walked away from the deal just because of our salesman. The Sales Manager helped to seal the deal. Over all they took care of us and we went through with the deal. But again the salesman is not all there, lost our owners manual and our spare key, and the final detailing of our SUV was really bad. They cleaned the front driver and passenger side somewhat ok, but the 2nd row was done fast, could tell they rushed it, and the 3rd row they didn't even touch at all!! The mat that goes in the 3rd row had just been thrown back there. Again, over all the dealership is great and nice but our experience, even though we got taken cared of, was not very good. More
Servicio Muy amable se portó Leonardo, me explico perfectamente todo el trabajo que se iba a ser, me ofreció que me podrían llevar a mi casa, la entrega fue a Muy amable se portó Leonardo, me explico perfectamente todo el trabajo que se iba a ser, me ofreció que me podrían llevar a mi casa, la entrega fue a tiempo. More
Best customer service in town! Sara is awesome!! Will definitely recommend her and this dealership to others. GREAT service!! She was extremely kind and patient, as well as her mana Sara is awesome!! Will definitely recommend her and this dealership to others. GREAT service!! She was extremely kind and patient, as well as her managers. I’ve been to a few dealerships around here and this one definitely treated me the best. More
Great customer service from Norma Purchased a Ram and went in to inquire about my plates. Spoke to Norma and she was very helpful and seemed genuine in her concern to help locate my pl Purchased a Ram and went in to inquire about my plates. Spoke to Norma and she was very helpful and seemed genuine in her concern to help locate my plates. I also mentioned that i had lost a set of keys already and she provided information to obtain. My plates were no in and she said she would call me back to inform me of status. Although i do not have my plates, i do appreciate her great customer service and friendliness! Thank you Norma! More
Amazing This is my first time interacting with this dealership. I have to say I’m very impressed with the service I got from everyone that I interacted with e This is my first time interacting with this dealership. I have to say I’m very impressed with the service I got from everyone that I interacted with especially my sales man. He was awesome he was knowledgeable about the vehicle that I was looking at. He was very positive and made sure that he answered all the questions I had. I was very comfortable with him and the service he provided. For anyone who is going to go to this dealership I highly recommend you request him as your salesman More
Ana Marquez AMAZING!!! This is my third car that I have bought from the dealership, and the experience its just PERFECT! The three times Ana Marquez (Sales) has helped me an This is my third car that I have bought from the dealership, and the experience its just PERFECT! The three times Ana Marquez (Sales) has helped me and she is AMAZING... More
Sales Man Ricardo was excellent very helpful proftional we We were very happy with our sale person and the whole experience we would recommend this dealership to family and friends Thank You very much for mak We were very happy with our sale person and the whole experience we would recommend this dealership to family and friends Thank You very much for making happen for us More
Check to make sure car is ready for trip. I took my truck to make sure it was ready to take on a road trip. I spoke to the advisor who was very helpful and courteous. He told me they would mak I took my truck to make sure it was ready to take on a road trip. I spoke to the advisor who was very helpful and courteous. He told me they would make sure my vehicle was safe and if they found anything would bring it to my attention. The service was done in a timely manner and the service advisor Jesus was by far the best I've dealt with yet. He was very knowledgeable and helpful. I will always bring my truck back to him and Viva for service. More
Great Customer service , helpful, friendly, patience and always willing for my interest. Thanks to him I got what I was looking for, now I am very satisfied with my purchase , helpful, friendly, patience and always willing for my interest. Thanks to him I got what I was looking for, now I am very satisfied with my purchase. More
Tire issues One month After purchasing a Renegade my tire blewout on the road. The manager was sarcastic and unhelpful, I had to pay for the new tire. They didn’t One month After purchasing a Renegade my tire blewout on the road. The manager was sarcastic and unhelpful, I had to pay for the new tire. They didn’t sympathize with my issue they blamed me for the tire defect. Horrible customer service! More