Viva Dodge Chrysler Jeep

Very lousy and unprofessional business. My parents went to trade in their already paid for vehicle for a newer one. Immediately they kept hers gave her a loaner while they detailed the one My parents went to trade in their already paid for vehicle for a newer one. Immediately they kept hers gave her a loaner while they detailed the one she wanted supposedly in two days. Three weeks went by and mom was never able to drive that truck because if it wasn’t a rotator was issues with bank and supposedly bank had already sent them the check already. A bunch of lies and cowards not giving face not to mention they don’t answer the phones or return calls left on voicemail. 4 weeks later mom got her truck back we are still hoping they better not screw her with bank and credit. I recommend no one deal with these unprofessionals . I went last week to Casa Ford and got my truck in 2 days very friendly and straight professional. I don’t give a single star to Viva Dodge Chrysler Jeep!!! More

Fast and easy My whole experience was really stress free and was the quickest process ive experienced with buying a vehicle. I would definitely recommend this deale My whole experience was really stress free and was the quickest process ive experienced with buying a vehicle. I would definitely recommend this dealer unless you prefer being mistreated then in that case go to sundland park dodge. More

Terrible customer service ..terrible new ram trucks I bought a vehicle from Viva Dodge on the 19 of july. On Sunday 21 I called to inform them I was experiencing several issues with the truck I would li I bought a vehicle from Viva Dodge on the 19 of july. On Sunday 21 I called to inform them I was experiencing several issues with the truck I would like to return it. On monday they directed me to the service center. After 2 days without a call I went in on my own and said they couldn't replicate the problem. I took the mechanic with me and replicated the problem myself. After he admitted the problem I asked again to have my old vehicle back. A very rude finance manager named Julio Gomez said he couldn't do it because the deal had been processed on the 23rd. He kept repeating is there anything else while we were trying to talk to him and then walked out on us while we were still talking. Keep in mind I brought the vehicle back on 22nd before the deal had been processed. I have purchased many RAMs before from this dealer and have never been treated with such disregard and disrespect like I did with mr Gomez. The mechanic admitted there was an issue on a vehicle I had for 2 days. After reading reviews this is not an isolated event. I would advise anyone to buy from a different auto group. More

Had work done for steering sensor Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly ap Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly appreciate is outstanding effort More

power train inspection and spark plugs replaced Ram 1500 Hmi Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for som Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for some preventive maintenance. I added one to the work and will make another appointment to perform the other suggested maintenance. More

New Truck Very happy with the customer service we received from our sales agent Alexis, even happier with his service after the purchase. Has helped us every st Very happy with the customer service we received from our sales agent Alexis, even happier with his service after the purchase. Has helped us every step of the way!!! More

Oil change Their customer service reps are very caring and always doing above and beyond to strive for your total ultimate customer satisfaction. Mr. Jesus Vasq Their customer service reps are very caring and always doing above and beyond to strive for your total ultimate customer satisfaction. Mr. Jesus Vasquez is the best!!! Keep up the awesome and excellent work! More

Great Sales person work hard to get exactly what I ask for great price and customer service any body doing business with viva dodge make sure you ask for De Sales person work hard to get exactly what I ask for great price and customer service any body doing business with viva dodge make sure you ask for Dennise More

An excellent job God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned More

2019 Grand Cherokee I worked with Juan Wiesel. He helped me out a lot, I would recommend him. As far as the dealership, I didn't like that they don't offer any maintenanc I worked with Juan Wiesel. He helped me out a lot, I would recommend him. As far as the dealership, I didn't like that they don't offer any maintenance, extra washes or gas tanks. With previous experiences, I always get some extra perks for buying at a particular dealer. Mission Chevy even allowed us to spin a wheel and I won 100 dollars. Juan was great, the dealership is not very enganging. More