Viva Dodge Chrysler Jeep

Service performance Best service ever had work done correctly and on time thanks to Joe Gracia and tech. Was informed of repair and time to have it done. Was done correct Best service ever had work done correctly and on time thanks to Joe Gracia and tech. Was informed of repair and time to have it done. Was done correctly and took care of noise. Price was correct and work on time .😁😁😁 More

Took in my Jeep to check a rattling sound while it was under warranty. They allegedly couldn’t find anything but marked the part that was broken. They were just waiting for my warranty to expire to make m under warranty. They allegedly couldn’t find anything but marked the part that was broken. They were just waiting for my warranty to expire to make me pay out of pocket. More

Ricky was great! He knew everything about the truck explained the entire process and fought to give us a great price! He was very attentive and easy going explained the entire process and fought to give us a great price! He was very attentive and easy going More

Adrian Perez Total professional. Helped me get the best Adrian Perez Total professional. Helped me get the best deal and even after helped me with little details about my new Jeep. Best experience ever Adrian Perez Total professional. Helped me get the best deal and even after helped me with little details about my new Jeep. Best experience ever More

Thank you! Thank you Denzel really appreciated your help. You helped me find what I’ve been wanting since they came out. I know you work at Viva Mazda and had to Thank you Denzel really appreciated your help. You helped me find what I’ve been wanting since they came out. I know you work at Viva Mazda and had to work at this location. Thank you for the great customer service!!! More

Thank you, Chris! Kept in touch with me throughout the day while my vehicle was being repaired. Great customer service! Thank you so much, Viva Dodge! day while my vehicle was being repaired. Great customer service! Thank you so much, Viva Dodge! More

Excellent service very professional,Warranty work was done very quickly and cleanly. Service advised me of details I have no issue with service. Service bay clean and safe. done very quickly and cleanly. Service advised me of details I have no issue with service. Service bay clean and safe. More

great guys at Viva sales,and the manager at viva are all great,friendly,and Awesome to deal with. I'll buy here again soon thank you guys !!! thanks John P sales,and the manager at viva are all great,friendly,and Awesome to deal with. I'll buy here again soon thank you guys !!! thanks John P More

Purchased New Ram Truck My wife and I visited the Dealership with no scheduled appointment. We had received a quote from another Dealership. I asked our Salesman if Viva Dodg My wife and I visited the Dealership with no scheduled appointment. We had received a quote from another Dealership. I asked our Salesman if Viva Dodge could match, they not only matched but offered a better price! Our overall experience at the Dealership was excellent! Thank you, Viva Dodge Chrysler Jeep! More

Terrible Customer Service/ Need more repairs I was extremely disappointed with the customer service I was provided on Saturday. I dropped my van off for an oil change at 1:30. They said they w I was extremely disappointed with the customer service I was provided on Saturday. I dropped my van off for an oil change at 1:30. They said they would call when it was done. By 3:45 no on had called me to tell me if it was ready so I called back to check. They could not find any record of us and it took them five minutes to find record of our car and then when they found it, they let us know it was done. I went to pick it up, paid and was given the key. No one offered to get the car for me. It was parked in a line of cars with 3 in front one behind and then another line of cars to the left. I thought I had plenty of space to get my car out and was struggling. Someone finally came to move the car in front of me. He told me to back up, which I did slowly. I side swiped my van door on a yellow concrete pole, dented the door and got yellow paint on my car. When I got out of my car he walked by non-chalantly. I said. “ Do you see my car?” To which he rudely replied You should have asked me to move it. I have never been to a dealer where they do not bring your car to you after servicing. I feel like this could have been avoided with better customer service. When I asked to speak to a manager they told me they were not available and that Stacy would call me on Monday. They also took pictures. Stacy still hasn’t called. When I asked if someone could wash the paint off they said no. All of the people who could do so we’re gone. I took my car home and washed it and am still awaiting Stacy’s call. I believe they should fix the dent due to poor customer service. More