Viva Dodge Chrysler Jeep

This is the second brand new Ram I have purchased from VIVA. The salesman Edgar was excellent as was the other Edgar. The transaction went perfect. The finance department had me in and out in about 20 min VIVA. The salesman Edgar was excellent as was the other Edgar. The transaction went perfect. The finance department had me in and out in about 20 minutes Great Job. I have always had great service from the service department as well. My only complaint is that I brought the new vehicle in to be detailed was told it would take 2 or 3 hours which actually took about 5 hours and the person who does the detail should do a better job than just washing it and putting a floor protector down to make it look like he actually did clean the inside there is still dirt on the back seat. Other than that Good job VIVA CDJR More

Worst experience ever I would rate 0 stars if I could! 02/11/2020: purchased a "Certified Pre Owned" from this dealership. Seemed okay, but the sale was hasty and rushe I would rate 0 stars if I could! 02/11/2020: purchased a "Certified Pre Owned" from this dealership. Seemed okay, but the sale was hasty and rushed. 07/27/2020: We show back up at the service department after two months of trying to call in and get the car scheduled for service as there has been many issues with the car that should have be addressed when the car was certified. Such as, the windshield washer line is cut clean in half, oil and junk all in the engine cavity, the air conditioning not working properly, the tires not matching, not meeting the specification on the CPO checklist for tread depth, the car not being aligned and balanced properly, to name a few. They also refused to give a loaner vehicle or the voucher for a rental car of $35/day as stated in my CPO contract. This has caused numerous issues for our family as my husband is now 3 hours away and unable to come home because we have the only vehicle and I am working full time in the school district so I cannot drive 6 hours round trip in one day to get him and bring him home ( he is active duty military). The car has been in the service department for three weeks. We are getting hung up on a half dozen times a day when we call to ask what the status of the vehicle is. We are being told we will be called back when they never do. They will not tell us what the status of the vehicle is, what work has been done to the car, what the cost is, nothing. We have filed a claim with Dodge Corporate this morning and have an active case number. They have told us that they will be investigating as well. We will be seeking action in regards to this as this is not the first negative encounter with the service department. This is unacceptable especially since we are military family and are limited to our area to seek out dealers who are reputable. Here are the criteria right from the Chrysler CPO check list that are incorrect or were not done: 14. Wiper /washer fluid filled NOT DONE 27. Heating, ventilation, air conditioning system A/C is not cold 37. Windshield wiper system operation Line cut clean in half, doesn’t work 50. Steering wheel center alignment Pulls to the right 64. Vehicle tracking Pulls to the right 69. All fluid levels (underhood) No washer fluid in vehicle upon purchase 84. Tires match and are manufacturer's recommended size/load capacity NO 85. Wheels match and are correct size and offset NO 86. Tread depth is 4/32" remaining NO 111. Door panels by steering wheel falls off 116. Clean engine compartment oil and dirt everywhere 124. Vacuum and/or shampoo all interior carpets NO 125. Free of odors/moisture and water leaks NO smell in trunk More

Very bad service I took my jeep for a recoll I took my jeep on Saturday and pick up on Wednesday the following week 11 day after and they did not fix what I ask for it but they do charge for tell me what jeep on Saturday and pick up on Wednesday the following week 11 day after and they did not fix what I ask for it but they do charge for tell me what was wrong also some body mess with my car alarm and now I have a lot of problems More

Peter Avila friendly willing to help you and fix the problem. Have been there several times and always look for Peter to assist me because he understands clients needs problem. Have been there several times and always look for Peter to assist me because he understands clients needs More

Very professional staff especially Peter Avila, he explains and communicates with customer very clearly and promptly, was very happy with services keep up the good work!! explains and communicates with customer very clearly and promptly, was very happy with services keep up the good work!! More

The service was not as good as it used to be. The gentleman that helped me was a little awkward, didn’t even inspect my truck. Asked to see if they could verify my truck had enough coolant since it w gentleman that helped me was a little awkward, didn’t even inspect my truck. Asked to see if they could verify my truck had enough coolant since it wasn't cooling like it used to. He said that would take 5-6 days because the system did not work like I thought it does. Unfortunately I cannot leave it for that long, thats the vehicle I use to commute to work. He didn’t even bother to offer a loaner or an alternative to the situation. More

We had a very pleasurable experince purchasing a new vehicle from Viva Dodge in El Paso TX. Our sales person was friendly, helpful and efficient. He was attentive to our needs and answered every questio vehicle from Viva Dodge in El Paso TX. Our sales person was friendly, helpful and efficient. He was attentive to our needs and answered every question we had. He even took the time to go iver how to work the special features of our new Pacifica. Over all I would give them a 10! More

Feedback for Jeep Gladiator Purchase This was our third purchase at Viva over the last few years. Salesman and Viva staff were professional and helpful. Will purchase again from Viva This was our third purchase at Viva over the last few years. Salesman and Viva staff were professional and helpful. Will purchase again from Viva in the future. More

Very good service. Quick, in and out in less than an hour and a half for an oil change and tire rotation. Would recommend Chris. and a half for an oil change and tire rotation. Would recommend Chris. More

Yes I made an appointment over the phone to have my oil changed with Chris Chavez. Upon arriving to the service area i stood outside of my vehicle waiting for someone...anyone to pay attention and ask me h changed with Chris Chavez. Upon arriving to the service area i stood outside of my vehicle waiting for someone...anyone to pay attention and ask me how I can be helped. 30 minutes later I get the chris coming to me asking how I can be helped. I told him I made an appointment for an oil change and he told me he had no idea.Why did I make the appointment It makes my want to never come here due to customer service. Another lady after me came. Stood around waiting for assistance then left More