
Viva Dodge Chrysler Jeep
El Paso, TX
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Excellent Customer Service . Thank you Denny for your excellent customer service in the service department. General Manager Manuel Beltrán thank you for ensuring all services were performed. Thank you V excellent customer service in the service department. General Manager Manuel Beltrán thank you for ensuring all services were performed. Thank you VIVA team ! More
Customer service was Great... made it easy.. it was a fast process... everyone was very patient with us and was able to answer all of my questions... fast process... everyone was very patient with us and was able to answer all of my questions... More
I came into receive service. Employees were standing around chit chatting. Waited about 5 minutes before the boss asked them to assist me. Service department did not provide customer service I was expec around chit chatting. Waited about 5 minutes before the boss asked them to assist me. Service department did not provide customer service I was expecting. I was then directored to the parts department, they seemed a bit more efficient. I have been to other dealership and customer service is much more attentive and professional. Would not recommend this place if you are looking for customer service and attentiveness! More
We had a great experience and great service. Excellent sales associate. We were very pleased with the service and time spent. Thank you to both. sales associate. We were very pleased with the service and time spent. Thank you to both. More
Not satisfied with purchase. Had the option of a truck or challenger. I purchased a 2021 Dodge Challenger on a Saturday. The down payment was over 5k to cover the trade-in deficit. Took the car home on Satur challenger. I purchased a 2021 Dodge Challenger on a Saturday. The down payment was over 5k to cover the trade-in deficit. Took the car home on Saturday but was to bring the down payment on Monday in cashier check. When I got there I asked the sales rep to see if I could change it for the truck and stated the purchase was final. I think they could have worked with me a little more to leave with the vehicle that I felt better about. More
This was definitely one of the easiest and most effective vehicle purchases I have made. The team at Viva Dodge listened to what we wanted and delivered in every way. The price was below what we had anticipa vehicle purchases I have made. The team at Viva Dodge listened to what we wanted and delivered in every way. The price was below what we had anticipated and the car had more features than what we thought we could afford for our daughter. Bobbie was extremely helpful throughout the process and Julio in finance provided great options for us. Definitely recommending this dealership to family and friends! More