Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Poor service and Dishonest Recalled for catalytic converter, hadeit replaced. Picked up vehicle and it had exhaust leak smell.thought it was the new part that shelled bad and it Recalled for catalytic converter, hadeit replaced. Picked up vehicle and it had exhaust leak smell.thought it was the new part that shelled bad and it would go away. Drove about 30 miles in a month. Couldn't drive without windows down. It's didn't have a leak when I took it there. They said it had a exhaust leak (manifold)before hand,nothing in writing stating it had. They let it go out there door A CLEAR SAFETY HAZARD They caused leak during recall. I'm not a liar as they implied. More

Great service department experience Scheduled my appointment over the phone with Roger Kelley and told me he could help me the same day. I was so thrilled because we were traveling and n Scheduled my appointment over the phone with Roger Kelley and told me he could help me the same day. I was so thrilled because we were traveling and needed help. He had us out the very next day considering the situation we were in. Thank you so much More

Happy service visit Scheduled my appointment last week for a recall and the day of my appointment Roger Kelley had all my paperwork ready to go and even when I came to pi Scheduled my appointment last week for a recall and the day of my appointment Roger Kelley had all my paperwork ready to go and even when I came to pick up my car all I had to do was sign and go. Was in and out with no hassles or waiting. Definitely different than how I'm treated at Jack Key . More

Key battery, wiper blade The maintenance manager and crew members were very professional, and worked expeditiously. My only thing is I don't recall the names of the individual The maintenance manager and crew members were very professional, and worked expeditiously. My only thing is I don't recall the names of the individuals. But, was treated with the up most respect and professionalism. Thank you, Maria Alderete More

Can't say enough good things. I have been bringing my car to Lithia Dodge for a while. But there is a new service advisor, Roger Kelley, which just brought this dealership's prof I have been bringing my car to Lithia Dodge for a while. But there is a new service advisor, Roger Kelley, which just brought this dealership's professionalism and friendliness to another level. Kudos to whoever hired him!!!!!! More

Great service department Scheduled my service appointment with Roger over the phone and the day of my service appointment it was pleasant quick and actually very nicely priced Scheduled my service appointment with Roger over the phone and the day of my service appointment it was pleasant quick and actually very nicely priced for an old change. But Roger was the friendliest service guy ive ever met at a dealership. More

Worst Service Department This is my second review, my first one talked about how impossible it was to get in without an appointment and how it was so frustrating that this was This is my second review, my first one talked about how impossible it was to get in without an appointment and how it was so frustrating that this was the only Dodge dealership in Las Cruces. Today, however, I had my 12 pm scheduled appointment for an oil change. I gave up my lunch break to fit in my oil change because I am ridiculously busy! I check in 10 minutes early, 12:25, 35 minutes of waiting, I am informed that my truck is just getting started on and it will be 20 minutes. I told them to bring it down because I had no more time left. Why make appointments if it's not going to get done in a timely matter anyway? They said,"Sorry we seemed to have double-booked and "so and so" left to lunch without telling anyone." This just made me more upset and so pissed. This is absolutely ridiculous from this company. I will be looking else where to get my oil changed, but doubt I'll find a place that will document my oil changes through Dodge. If I did my job like they are doing theirs, their children would not get an education! GET A CLUE!!! Such a waste of my time with this place. More

Great customer service! I went in for a recall and oil change and they got me out of there sooner than expected. Service man was very knowledgeable and friendly. I went in for a recall and oil change and they got me out of there sooner than expected. Service man was very knowledgeable and friendly. More

Outstanding We have purchased 4 vehicles from Lithia and wouldn't shop anywhere else. The salesman are knowledgeable, friendly and go the extra mile to make sure We have purchased 4 vehicles from Lithia and wouldn't shop anywhere else. The salesman are knowledgeable, friendly and go the extra mile to make sure your satisfied. We have had a few bumps in the road with service but the manager ensured to correct any flaws and have since been corrected, the last year of visits have been fast, friendly and everything you would expect in a service department. We definitely recommend Lithia! More

Service Adviser Mike Romero extremely helpful & courteous. I trailored my 2014 ram truck 370 miles to Lithia Dodge of Las Cruces where purchased. I called Service Adviser Mike Romero about a bad fuel pump. Mi I trailored my 2014 ram truck 370 miles to Lithia Dodge of Las Cruces where purchased. I called Service Adviser Mike Romero about a bad fuel pump. Mike called as i got in to Las Cruces and he helped me get Road Side Service to get my truck to the dealership for repairs. Parts were ordered Mike kept me updated on repairs. Mike called truck was ready. My dodge ram looked new, Mike had it washed and ready to go. I could not ask for a better Service Advisor than Mike Romero. More