Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Well when I reported my issue to the dealer they were not sure if it was going to be under warrantee or not. They gave me the number to the warrantee people who told me because it was a filter it probably w sure if it was going to be under warrantee or not. They gave me the number to the warrantee people who told me because it was a filter it probably would not be covered. I took it to my personal mechanic who looked into it and discussed my case with another Dodge dealership to find out that my DEF particulate filter was still under warrantee so then I took it back to the dealer. Brandon at the dealership was very responsive and gave my wife his work cell phone number (this was really not helpful because it always went straight to voicemail). Brandon then told me that the part that I needed would be on back order for a month and a half. I was very upset because the truck was not drivable and we have trip planned. He then let me know that I could call ram care to escalate them receiving the part. Through a few different phone calls that I personally had to make going back-and-forth between my local dealership and the ram care people because they cannot communicate effectively to each other (the ram care folks told me that the parts department never answered their phone when they were transferred to them) I eventually got all the information to the ram care people and my part was delivered within 2 weeks. I then called my local dealership to see when I could expect my truck back and I found out that I was in line behind other customers. Brandon new the urgency of me needing my vehicle for my trip so he had my quick job placed in front of other jobs that were more extensive such as replacing an entire engine. I was then able to get my vehicle back before my trip. The one glitch was while driving away from the dealership for some reason the climate control on the passenger side was lost so we went back to the dealership and they quickly evaluated it and after unplugging the vehicle from its batteries and plugging get back into reboot the system the truck seems to be working well. I am very appreciative to Brandon and letting me know how to escalate getting the parts that I needed and also for him helping me get my vehicle back in time for my trip that had been planned 6 months ago. More

Intake was smooth…good communication and problem solved. Overall a really good job! Ned better coffee 😁 Overall a really good job! Ned better coffee 😁 More

Fixed me right up ! Warranty perfect hi pressure recall done same day all good thank you Warranty perfect hi pressure recall done same day all good thank you More

My Jeep came out of the shop worse than it went in and I was charged $220 for the privilege!! I finally got my issue resolved and the total cost to me was less than what I was charged to evaluate problem, was charged $220 for the privilege!! I finally got my issue resolved and the total cost to me was less than what I was charged to evaluate problem, and WAY less then their estimate! I will be avoiding this place in the future More

Josh Allen (Service Advisor) is great at his job! ! I appreciate his hard work and being mindful of our time. He always keeps me informed and updated on the status of my Jeep. He’s great at explaining ! I appreciate his hard work and being mindful of our time. He always keeps me informed and updated on the status of my Jeep. He’s great at explaining the work performed on my Jeep at time of pickup. Keep up the great work Josh. More

Car service was excellent. Courteous, helpful service staff. But I waited over 40 additional minutes, after car service was completed, before paperwork was processed and my key Courteous, helpful service staff. But I waited over 40 additional minutes, after car service was completed, before paperwork was processed and my key-fob was returned so I could get on with my day. More

My thanks to Josh Allen and Dominic, great job team in getting me back on the road getting me back on the road More