Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Toni is always excellent in helping me out very good customer service thanks again for the good job the service department does and especially to toni customer service thanks again for the good job the service department does and especially to toni More

Made an appointment to have my Truck worked on for Friday, Told that the next morning appointment was the next Tuesday but could get it in on Friday. Friday noon Im at Dealership checking it in and Im Friday, Told that the next morning appointment was the next Tuesday but could get it in on Friday. Friday noon Im at Dealership checking it in and Im told sorry but we can not look at it today, Its likely going to be held over till we can look at it, maybe Monday or Tuesday. I wasted three days here in Las Cruces waiting for an appointment that is not one. I could have taken it to Albuquerque for repairs and been back to work today now I have to get it up there Monday and loose 4-5 days of work, I love loosing $2000-3500 More

Disappointing I brought my Fiat here for a check before a road trip. I was told the cost would be $135 to take a look at the car. When I arrived I asked Nicole if I I brought my Fiat here for a check before a road trip. I was told the cost would be $135 to take a look at the car. When I arrived I asked Nicole if I could talk with the technician to tell him my concerns. She said she would try but couldn't guarantee it, since the tech could get started and she wouldn't know it, and that's her job - to tell the tech what to do. I drove 2.5 hours to get my car serviced here, and I thought that was a reasonable request. I have always talked briefly with the tech at other Fiat service centers. Her answer should have been "sure." I did eventually talk with the tech who was polite. It took nearly three hours for the checkup and Mark was gone for quite a while on the test drive. Tony, the manager eventually approached me and asked if I had questions. I did. I was looking for information on new tires. The cost would be over $700, and tires would need to be ordered. Windshield wipers would be over $40 a piece and also needed to be ordered. OK. So I knew I would have to make another 5 hour round trip. I was willing. Then I got my bill for the checkup which was over $160. I was charge additionally for "Disposing of Hazardous Waste" and a "digital filing fee" (don't know what that is) in addition to the $135. When I questioned the hazardous waste, I was told by Nicole that that is a charge for a checkup (and it was an additional fee, and not optional regardless of the service provided) to get rid of hazardous waste, even though no waste or any fluids were removed from my car. Nicole is chipper and says everything with a smile, but she is not polite or service oriented. She didn't care what I thought. She had no answer to my question about charging for services that were not performed and she was argumentative right from the beginning about any question I had. When I talked to Tony he said it was too late to do anything about the fee, since I was already charged for it, but he would make it right when I returned for tires. I won't be returning, based on this experience. They lost an $800 sale on tires and wipers. I have been to two other Fiat dealer service centers in other states and was a happy return customer who was provided with honest, respectful service. This service center was not up to par. More

Lousy service I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which neede I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which needed to be addressed as well. On two occasions I spoke with a man who advised me that he would have someone call me to address this issue. I have yet received a call back. I spoke with Viva Dodge and was able to get an appointment within three days. Needless to say I will never deal with Lithia again. More

Good experience Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken like most places. I only hope they keep the same people with the new owners. More

Very good atmosphere Attendant very courteous and well mannered.waiting area was very suitable for my wait with television and some hot coffee. Showroom was nice to look a Attendant very courteous and well mannered.waiting area was very suitable for my wait with television and some hot coffee. Showroom was nice to look at also with the new vehicles. More

Tony was great We needed to get our vehicle in on short notice. We drive a Pacifica and with 4 kids we were in a bind. Tony got us in, analyzed the problem (bad batt We needed to get our vehicle in on short notice. We drive a Pacifica and with 4 kids we were in a bind. Tony got us in, analyzed the problem (bad battery), and had us on our way. Keep in mind, this was after we went to the competitor who told us they were booked for the next 5 days (Tony initially said he was booked too). Great service!!! More

Excellent service department Brian made sure that everything was right. He has continued to provide the best customer service. He has ensured everything was done right and helpe Brian made sure that everything was right. He has continued to provide the best customer service. He has ensured everything was done right and helped me out when the work took a little longer then expected. Tony also made sure I was taken care of. More