Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Very friendly, positive and helpful. Willing to help get my dodge ram services quickly and correctly. Also willing to help with the logistics of getting to and from the service center while my vehicle was b my dodge ram services quickly and correctly. Also willing to help with the logistics of getting to and from the service center while my vehicle was being serviced. More

I took my car in for repair, there was a piece missing from my car. They insisted that it was not there when I dropped it off. I spoke with the GM Vince Armijo, he told me ( in so many words, that he did from my car. They insisted that it was not there when I dropped it off. I spoke with the GM Vince Armijo, he told me ( in so many words, that he did not take it . He was the only one that drove a vehicle like mine but he did not need that part). I think that was very poor choice of words and lack of customer service, it was like accusing me of lying and I was blaming him for taking it. I just thought it might be misplaced. This resulted in a shouting match in the main floor. (in which I stooped down to his level, and I am guilty of). I will NEVER do business with Lithia Again. They need to employ people with management experience and customer service skills. I cannot even give them one star. I am so disappointed in that dealership and the personal (Vince Armijo) they employ. More