Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces

Las Cruces, NM

Overview
Employees
Reviews
Vehicles
3.8
264 Reviews
Your Source for New Ram, FIAT and Dodge Models, Used Cars, Service and Genuine RAM and Dodge Parts near El Paso At Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces we don't just sell new Ram, Dodge & FIAT models such as the Ram 1500, 2500, 3500, Dodge Dart, Challenger or FIAT 500...We don't just offer a fantastic selection of used cars... And we certainly don't just offer high-caliber Ram, Dodge and FIAT service. Rather, at Lithia Dodge Ram FIAT of Las Cruces, we take the time to get to know each and every driver we meet. It doesn't matter where you're from; we get to know your driving style, needs, desires and maintenance habits. For people looking to buy a car, this means an amiable, pressure-free environment. Rather than push cars, Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces suggests the ones that will best meet your lifestyle and budget. We help make sure you stay on track with ongoing service for your vehicle so you can get every last mile paid for. Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces even has drivers' backs covered in the event of an accident, thanks to our state-of-the-art Ram, Dodge and FIAT parts center and expert staff who are continuously training on the latest repairs and tools of the trade. To learn more about how Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces, serving Las Cruces, El Paso, TX, Silver City, Deming, and Alamogordo, NM, please contact us. Or better yet, stop in and meet us in person at 860 N Telshor Blvd Las Cruces, New Mexico. Located conveniently near Interstate 25, we're just a short drive from the Memorial Medical Center and the New Mexico State University campus. We hope to have the pleasure of meeting you soon.
Contact Dealership

860 N Tel Shor Blvd

Las Cruces, NM

88011

Directions

By Type

Showing 264 reviews

December 17, 2024

not happy with the service department. I wanted to have the water drained from my diesel fuel filter and they absolutely refused to do it even though it is a maintenance item and has More

by BWPOTEET
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Bwotteet, We’re truly sorry to hear about your recent experience with our service department, and we appreciate you bringing this matter to our attention. We take your concerns very seriously, and we understand your frustration. It is never our intention to make our customers feel unheard or disregarded. We will certainly review the situation internally to understand why your request was not fulfilled and ensure that proper procedures are followed. Please feel free to reach out to us directly so we can work together to resolve this matter and regain your trust. We value your feedback and are committed to providing better service moving forward. Best regards, Viva CDJRF of LC Management

December 16, 2024

Nice clean dealership, friendly service man "Joshua". Good service, free courtesy ride. Free popcorn and drinks in the waiting area. More

by roy.covey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
Report | Print
Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Roy.Covey, Thank you so much for taking the time to leave us this great review! We're thrilled to hear you had a positive experience at our dealership. Joshua and the rest of our team truly appreciate your kind words. We're also glad you enjoyed the free courtesy ride, popcorn, and drinks. It's important to us that our customers feel comfortable and well taken care of. We look forward to welcoming you back for your next visit! Best regards, Viva CDJRF of LC Management

December 12, 2024

This dealership never answers the phone. I left a message and they didn’t call me back. I had to go to EP for service. I don’t recommend going here More

by Magj1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Magj1025, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our communication. We understand how important it is to receive timely responses, and we’re truly sorry we didn’t meet your expectations in this instance. Please know that your concerns are important to us, and we will review our phone handling processes to ensure better follow-up in the future. We would love the opportunity to make things right. If you’re open to it, please contact us directly, and we’ll work to address your needs promptly. We value your input and hope you’ll consider giving us another chance. Best regards, Viva CDJRF of LC Management

December 11, 2024

Service was as expected, car was taken care of in timely manner. However, bill was much higher than expected. I don't believe the coupon I had was accounted for even though I asked and was assured it was. I More

by TRISTEGARCIA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Tristegarcia23, Thank you for taking the time to share your feedback. We’re happy to hear that you were satisfied with the timely service and that your car was well taken care of. However, we’re truly sorry to hear about the issue with your bill and the coupon not being applied as expected. We completely understand how frustrating this must be, and we apologize for the inconvenience. We’ll review this matter with our team to ensure that such situations are avoided in the future. If you'd like, please contact us directly so we can make things right and address the difference for you. We truly value your business and hope to have the opportunity to serve you again under better circumstances. Best regards, Viva CDJRF of LC Management

December 11, 2024

I have gotten the services that I needed, and have been treated nice while there. More

by B.SAMANTHA5783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear B.Samantha5783, Thank you for sharing your experience. We're glad our Service team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the Service team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

December 08, 2024

Always has my vehicle rest in a timely manner and good customer service .. my favorite dodge chrysler jeep More

by gomezadrian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eulalia Peganse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis O Villicana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear gomezadrian10, Thank you for sharing your experience. We're glad our team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

December 03, 2024

Thanks to Josh and the team, got me back on the road in short order More

by JKCHSYKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Josh A. and our Service department were able to assist you in all your vehicle needs. We will be sure to pass along your kind words to Josh A. and the rest of the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Viva CDJRF of LC Management

December 02, 2024

Josh Allen did an amazing job as my Service Advisor, thank you for always taking care of my Jeep and your customers, keep up the great work!!! :) More

by MARTINKT88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Allen (Service Advisor)
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Martinkt88, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Josh A. and our Service department were able to assist you in all your Jeep needs. We will be sure to pass along your kind words to Josh A. and the rest of the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Viva CDJRF of LC Management

December 02, 2024

The dealership has been trying to fix our jeep for 9+ months now. This last time you’ve had it for 3+ months consecutively! Finally was told it was done, picked it up on Friday and returned it to you t More

by CJETSNVETTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 29, 2024

Brandon was outstanding as usual. Great communication.Made up for lapse in communication. I will be back! More

by JUSDANKEN
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Jusdanken, Thank you so much for your kind words! We're thrilled to hear that you were pleased with the communication from Brandon and our service department. We strive to keep our customers informed and make sure every step of the process is clear and smooth. Your feedback truly means a lot to us. If you ever need anything in the future, don’t hesitate to reach out. We look forward to assisting you again! Best regards, Viva CDJRF of LC Management

1
...
7
8
9
...
27