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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces

Las Cruces, NM

Overview
Employees
Reviews
Vehicles
3.8
264 Reviews
Your Source for New Ram, FIAT and Dodge Models, Used Cars, Service and Genuine RAM and Dodge Parts near El Paso At Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces we don't just sell new Ram, Dodge & FIAT models such as the Ram 1500, 2500, 3500, Dodge Dart, Challenger or FIAT 500...We don't just offer a fantastic selection of used cars... And we certainly don't just offer high-caliber Ram, Dodge and FIAT service. Rather, at Lithia Dodge Ram FIAT of Las Cruces, we take the time to get to know each and every driver we meet. It doesn't matter where you're from; we get to know your driving style, needs, desires and maintenance habits. For people looking to buy a car, this means an amiable, pressure-free environment. Rather than push cars, Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces suggests the ones that will best meet your lifestyle and budget. We help make sure you stay on track with ongoing service for your vehicle so you can get every last mile paid for. Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces even has drivers' backs covered in the event of an accident, thanks to our state-of-the-art Ram, Dodge and FIAT parts center and expert staff who are continuously training on the latest repairs and tools of the trade. To learn more about how Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces, serving Las Cruces, El Paso, TX, Silver City, Deming, and Alamogordo, NM, please contact us. Or better yet, stop in and meet us in person at 860 N Telshor Blvd Las Cruces, New Mexico. Located conveniently near Interstate 25, we're just a short drive from the Memorial Medical Center and the New Mexico State University campus. We hope to have the pleasure of meeting you soon.
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860 N Tel Shor Blvd

Las Cruces, NM

88011

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Showing 264 reviews

December 27, 2024

Gabriel was so helpful in helping me to find the car that I wanted. The rest of the team was very helpful too and putting the package together. More

by stathislinda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eulalia Peganse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis O Villicana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear stathislinda, Thank you so much for your kind words! We’re thrilled to hear that Gabriel and the rest of our team were able to help you find the perfect car and put together the right package for you. It’s always our goal to provide exceptional service, and we’re glad that your experience reflected that. We truly appreciate your feedback and look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out! Best Regards, Viva CDJRF of LC Management

December 26, 2024

My Jeep came out of the shop worse than it went in and I was charged $220 for the privilege!! I finally got my issue resolved and the total cost to me was less than what I was charged to evaluate problem, More

by action416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear action416, Thank you for sharing your experience with us. We are truly sorry to hear that your visit didn’t meet your expectations, and we deeply regret that your vehicle was not returned to you in the condition you anticipated. It is concerning to hear that you were charged for services that didn’t resolve your issue as expected. We understand how frustrating this must have been, and we appreciate your patience in getting the matter resolved. We strive to ensure that our customers are satisfied with both the quality of service and the pricing, and we will review your case internally to ensure this doesn’t happen again. Your feedback is important, and we would appreciate the opportunity to discuss your experience further and make things right. Please feel free to reach out to us directly at [contact information] so we can address any remaining concerns. Best Regards, Viva CDJRF of LC Management

December 26, 2024

Fixed me right up ! Warranty perfect hi pressure recall done same day all good thank you More

by BRETT51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear BRETT51, Thank you for your kind words! We’re so glad to hear that we were able to get everything fixed up for you quickly and efficiently. It’s great to know that your warranty and the recall issue were handled to your satisfaction. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! Best Regards, Viva CDJRF of LC Management

December 25, 2024

Josh Allen (Service Advisor) is great at his job! ! I appreciate his hard work and being mindful of our time. He always keeps me informed and updated on the status of my Jeep. He’s great at explaining More

by MARTINKT88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Allen
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Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear MARTINKT88, Thank you so much for your kind words! We’re thrilled to hear that Josh Allen was able to provide you with such excellent service. It’s great to know that he kept you informed and made sure everything was clear at pickup. We truly appreciate his dedication to providing top-notch service and being mindful of your time. Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Josh. We look forward to assisting you again in the future! Best Regards, Viva CDJRF of LC Management

December 24, 2024

Car service was excellent. Courteous, helpful service staff. But I waited over 40 additional minutes, after car service was completed, before paperwork was processed and my key More

by BobR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear BobR, Thank you for your feedback and for acknowledging the excellent service provided by our team. We’re glad to hear that you were happy with the service itself and the courtesy of our staff. However, we sincerely apologize for the delay in processing your paperwork and returning your key fob. We understand how valuable your time is, and we truly regret that you had to wait longer than expected. We will review our processes to ensure that this doesn’t happen again and that our customers can finish their service visit promptly. Your feedback is important, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to reach out. We hope to serve you better in the future! Best Regards, Viva CDJRF of LC Management

December 23, 2024

My thanks to Josh Allen and Dominic, great job team in getting me back on the road More

by JKCHSYKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Allen
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Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear JKCHSYKES, Thank you so much for your kind words! We’re thrilled to hear that Josh Allen and Dominic were able to get you back on the road quickly. We truly appreciate your feedback and are proud of the hard work and dedication that our team puts into every service. We look forward to serving you again in the future, and if you need anything else, don’t hesitate to reach out! Best Regards Viva CDJRF of LC Management

December 21, 2024

I was taking care of right away with no complaints. Gregory took care of an issue immediately. He is a great salesperson . Very friendly and learning the ropes very fast. Watch out you caught a grea More

by siteorg
Service Time
Recommend Dealer
Yes
Employees Worked With
Gregory Gomez
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Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Siteorg, Thank you so much for your kind words! We're thrilled to hear that Gregory was able to assist you quickly and efficiently. We agree—he's a fantastic salesperson who brings a great attitude and eagerness to learn. We're lucky to have him on our team, and we're glad you had such a positive experience with him. If you ever need anything else, don't hesitate to reach out. Thanks again for your feedback! Best Regards, Viva CDJRF of LC Management

December 21, 2024

Josh provided excellent customer service and attention to detail. Viva provided excellent service as needed to my vehicle. More

by ANDRWJ56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Andrwj56, Thank you for sharing your experience! We're so glad to hear that Josh provided excellent customer service and attention to detail. It’s also great to know that out service team took great care of your vehicle. We truly appreciate your feedback and will be sure to pass it along to both of them. If you need any further assistance, feel free to reach out! Best Regards, Viva CDJRF of LC Management

December 21, 2024

Customer service was excellent. Quality of work performed was not good. The part to be replaced was not properly installed. More

by smtpee.kerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear smtpee.kerr Thank you for your feedback. We're glad to hear that you had a positive experience with our customer service. However, we're sorry to hear that the quality of the work didn't meet your expectations. Please know that we take your concerns seriously, and we would appreciate the opportunity to make things right. Could you please contact us directly so we can address the issue with the part installation and ensure it’s properly fixed? We value your business and want to resolve this as quickly as possible. Best Regards, Viva CDJRF of LC Management

December 17, 2024

Josh was very professional! The service was fast and clean. The new show room was very nice. More

by BROCKSTEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Brocksteve, Thank you for sharing your experience with us! We're so glad to hear that Josh provided you with professional service and that you were impressed by the speed and cleanliness of the service. We're also thrilled that you liked our new showroom! We strive to create a welcoming and efficient environment for our customers, and it's great to know that you enjoyed your visit. We look forward to serving you again soon! Best regards, Viva CDJRF of LC Management

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