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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces
Las Cruces, NM
236 Reviews
Your Source for New Ram, FIAT and Dodge Models, Used Cars, Service and Genuine RAM and Dodge Parts near El Paso
At Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces we don't just sell new Ram, Dodge & FIAT models such as the Ram 1500, 2500, 3500, Dodge Dart, Challenger or FIAT 500...We don't just offer a fantastic selection of used cars... And we certainly don't just offer high-caliber Ram, Dodge and FIAT service. Rather, at Lithia Dodge Ram FIAT of Las Cruces, we take the time to get to know each and every driver we meet. It doesn't matter where you're from; we get to know your driving style, needs, desires and maintenance habits.
For people looking to buy a car, this means an amiable, pressure-free environment. Rather than push cars, Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces suggests the ones that will best meet your lifestyle and budget. We help make sure you stay on track with ongoing service for your vehicle so you can get every last mile paid for. Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces even has drivers' backs covered in the event of an accident, thanks to our state-of-the-art Ram, Dodge and FIAT parts center and expert staff who are continuously training on the latest repairs and tools of the trade.
To learn more about how Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces, serving Las Cruces, El Paso, TX, Silver City, Deming, and Alamogordo, NM, please contact us. Or better yet, stop in and meet us in person at 860 N Telshor Blvd Las Cruces, New Mexico. Located conveniently near Interstate 25, we're just a short drive from the Memorial Medical Center and the New Mexico State University campus. We hope to have the pleasure of meeting you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 236 reviews
December 30, 2024
Well when I reported my issue to the dealer they were not sure if it was going to be under warrantee or not. They gave me the number to the warrantee people who told me because it was a filter it probably w sure if it was going to be under warrantee or not. They gave me the number to the warrantee people who told me because it was a filter it probably would not be covered. I took it to my personal mechanic who looked into it and discussed my case with another Dodge dealership to find out that my DEF particulate filter was still under warrantee so then I took it back to the dealer. Brandon at the dealership was very responsive and gave my wife his work cell phone number (this was really not helpful because it always went straight to voicemail). Brandon then told me that the part that I needed would be on back order for a month and a half. I was very upset because the truck was not drivable and we have trip planned. He then let me know that I could call ram care to escalate them receiving the part. Through a few different phone calls that I personally had to make going back-and-forth between my local dealership and the ram care people because they cannot communicate effectively to each other (the ram care folks told me that the parts department never answered their phone when they were transferred to them) I eventually got all the information to the ram care people and my part was delivered within 2 weeks. I then called my local dealership to see when I could expect my truck back and I found out that I was in line behind other customers. Brandon new the urgency of me needing my vehicle for my trip so he had my quick job placed in front of other jobs that were more extensive such as replacing an entire engine. I was then able to get my vehicle back before my trip. The one glitch was while driving away from the dealership for some reason the climate control on the passenger side was lost so we went back to the dealership and they quickly evaluated it and after unplugging the vehicle from its batteries and plugging get back into reboot the system the truck seems to be working well. I am very appreciative to Brandon and letting me know how to escalate getting the parts that I needed and also for him helping me get my vehicle back in time for my trip that had been planned 6 months ago. More
by ADRIAN_A_MICHAEL
Verified CustomerEmployees Worked With
Brandon Thomas
December 28, 2024
Intake was smooth…good communication and problem solved. Overall a really good job! Ned better coffee 😁 Overall a really good job! Ned better coffee 😁 More
by RVIDAL6
Employees Worked With
December 27, 2024
Gabriel was so helpful in helping me to find the car that I wanted. The rest of the team was very helpful too and putting the package together. I wanted. The rest of the team was very helpful too and putting the package together. More
by stathislinda
December 26, 2024
My Jeep came out of the shop worse than it went in and I was charged $220 for the privilege!! I finally got my issue resolved and the total cost to me was less than what I was charged to evaluate problem, was charged $220 for the privilege!! I finally got my issue resolved and the total cost to me was less than what I was charged to evaluate problem, and WAY less then their estimate! I will be avoiding this place in the future More
by action416
Employees Worked With
December 25, 2024
Josh Allen (Service Advisor) is great at his job! ! I appreciate his hard work and being mindful of our time. He always keeps me informed and updated on the status of my Jeep. He’s great at explaining ! I appreciate his hard work and being mindful of our time. He always keeps me informed and updated on the status of my Jeep. He’s great at explaining the work performed on my Jeep at time of pickup. Keep up the great work Josh. More
by MARTINKT88
Employees Worked With
Josh Allen
December 24, 2024
Car service was excellent. Courteous, helpful service staff. But I waited over 40 additional minutes, after car service was completed, before paperwork was processed and my key Courteous, helpful service staff. But I waited over 40 additional minutes, after car service was completed, before paperwork was processed and my key-fob was returned so I could get on with my day. More
by BobR
Employees Worked With
Service Team
December 21, 2024
I was taking care of right away with no complaints. Gregory took care of an issue immediately. He is a great salesperson . Very friendly and learning the ropes very fast. Watch out you caught a grea Gregory took care of an issue immediately. He is a great salesperson . Very friendly and learning the ropes very fast. Watch out you caught a great one with him. Glad I got Gregory instead of any other salesperson. More
by siteorg
Employees Worked With
Gregory Gomez
December 21, 2024
Josh provided excellent customer service and attention to detail. Viva provided excellent service as needed to my vehicle. detail. Viva provided excellent service as needed to my vehicle. More
by ANDRWJ56
Employees Worked With
