Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces

Excellent Customer Service Customer service I received from Joel, service department was excellent. He was very prompt at answering all my questions and concerns I had regarding Customer service I received from Joel, service department was excellent. He was very prompt at answering all my questions and concerns I had regarding my vehicle. I have dealt with him on a different occasion when he was not assigned to my vehicle and knew the knowledge of the kind of service I needed. I would definitely recommend the sevice department at Lithia! More

" Wonderful Service " The staff are very accommodating ,very professional ,friendly and most of all they are very helpful in finding me the right vehicle with an excellent The staff are very accommodating ,very professional ,friendly and most of all they are very helpful in finding me the right vehicle with an excellent deal . More

All good in the end Sonja had only been a sales associate for a few weeks but she did a great job. There was a little confusion with getting the navigation system working Sonja had only been a sales associate for a few weeks but she did a great job. There was a little confusion with getting the navigation system working in my car and it took a couple of days to get it straightened out. My only dissatisfaction arose from not getting phone calls returned, they need to work on intraoffice communication. And maybe know your Fiat Spiders a little better? I understand that mine was the first one that was sold but they should have known about the navigation SD card. PS - there was not a Fiat selection on the brand list below. More

Amazing Wonderful help from employees, they are very helpful when it comes to picking the right motor vehicle. I had no problems with the employees, they were Wonderful help from employees, they are very helpful when it comes to picking the right motor vehicle. I had no problems with the employees, they were very happy to help me, they're the perfect people to help you pick the right motor vehicle, and very good attitudes with all the customers. More

Excellent Service I've received nothing but the BEST IN EXCELLENCE when it comes to getting my 2016 RAM1500 CREWCAB 4x4 truck serviced at LITHIA DODGE of LAS CRUCES! I I've received nothing but the BEST IN EXCELLENCE when it comes to getting my 2016 RAM1500 CREWCAB 4x4 truck serviced at LITHIA DODGE of LAS CRUCES! I wish to say THANK YOU to all the Staff and Mechanics for there PROFESSIONALISM and EXCELLENT WORKMANSHIP !!!! More

A nice purchasing experience I found the vehicle we wanted on-line. using USAA and CARFAX. Arranged an appointment with the friendly salesman, Alex, took the test drive,, bought I found the vehicle we wanted on-line. using USAA and CARFAX. Arranged an appointment with the friendly salesman, Alex, took the test drive,, bought the car. Our ONLY gripe is that, even with prior approval/proof of insurance, it seemed to take a long time to draw up the paperwork. Once that was done, signing and the vehicle once-over were easy and we were out of there. The car looks like new. This was our best vehicle purchasing experience. Thanks, Lithia Dodge! More

Aweful I took in my perfectly functioning FIAT on a Saturday for a safety recall announced by the factory regarding the clutch. The job was supposed to take I took in my perfectly functioning FIAT on a Saturday for a safety recall announced by the factory regarding the clutch. The job was supposed to take 2 hours. It took them 4 to completely screw up my car. The clutch pedal felt really weird from the beginning. On my way back home (a 2 hr drive), the ESC light came on. I called them to let them know and they said that the workshop was closed and the service manager told me to schedule an appointment another day that week, he also said that it was safe to drive home. Well, during that ride back, the clutch became harder and harder until it completely failed. I couldn't put it in gear. When I pressed the clutch pedal it would stay stuck down, I would have to flip it up with my foot. It resulted that the car broke down after a catastrophic failure of the clutch and the vehicle left me stranded on the highway. I had to push it off the road and get it towed to my home at my expense because FIAT only towes for less than 50 miles. I called Lithia office and spoke to a guy named Ray who told me that from Monday through Friday there was their "real" mechanic while on Saturdays there was the "junior" mechanic. When the car got towed back to them 2 days later it sat in their parking lot with no ticket and it took another two weeks for them to repair it. In the meantime we asked for a loaner but they said they didn't have one. I called a number of times, not once did I get a professional answer or even a truthful reply. They said that the only thing wrong with the car was a faulty light on the dash.They never took responsibility for their mistake or in any way try to make it right. And now that I got my car back from them I don't trust it anymore. I will never use Lithia Dodge Dealership mechanics or service center. They are unprofessional. They don't stick to the times they state, seem unsure on how to fix FIATS, have an attitude when dealing with customers and generally don't seem to care. More

Horrible, insulting Sales manager This people lie, lie, horrible dealership. Get every thing in writing before you agree to anything. They promised one thing, but when it was time to p This people lie, lie, horrible dealership. Get every thing in writing before you agree to anything. They promised one thing, but when it was time to put it in writing, they did not come thru. More

Great Price Poor Service I bought a Used Jeep Cherichi and it appeared to be in good condition on the lot but when I got it home and it sat in my garage for a day or two it b I bought a Used Jeep Cherichi and it appeared to be in good condition on the lot but when I got it home and it sat in my garage for a day or two it begin to smell very badly on the interior. I then attempted to take it back to see if they could remedy it but when I got there they said they couldn't smell anything and refused to do another detail or clean the carpet. Honestly I could not tell if it was the air-conditioning or the carpet but they refused to do anything about either one and we're fairly defensive about it. No worries I will take my business elsewhere. More

Bad experience. Poor service and car was messed up Had to go there for a recall on my car to have it fixed. First their service shuttle didn't show up when i asked for pick up. Waited 2hours for nothin Had to go there for a recall on my car to have it fixed. First their service shuttle didn't show up when i asked for pick up. Waited 2hours for nothing, had to asked my wife to bring me to the shop. So my wife dropped me off, went in my car, first thing i noticed is they put 4 miles on my car. To think it was an alternator recall and it didn't need to test drive it. Then i turned on the airconditioning. There was no air coming out of the vent. I tried turning off the car, and waited for couple of minutes. I turned the engine on again and the airconditioning. This time there's air coming out. However, the heater is not working on the driver side. Didn't have any issues with my car since i got it from a different dealership prior to my first time visit at lithia dodge. I drove back to Lithia Dodge and the service manager was telling me that they didnmt do nothing wrong. Please don't buy nor bring your car for service here! More