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Viva Chevrolet

El Paso, TX

Overview
Reviews
4.3
140 Reviews
Call Dealership (915) 834-6800

5915 Montana Ave.

El Paso, TX

79925

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By Type

Showing 140 reviews

September 29, 2024

No complaints, great reliable and fast service. Service advisor Carolina Cereceres is very courteous and knowledgeable and is super helpful and answers all my concerns. More

by CALINDGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
Report | Print
Sep 30, 2024 -

Viva Chevrolet responded

Thank you for your fantastic review, Calin! We’re delighted to hear you had a great experience with our team, especially with Carolina. Her courteous and knowledgeable service is exactly what we strive for. If you need anything else in the future, don’t hesitate to reach out. We appreciate your support! Best regards, Jose Jimenez

September 27, 2024

All my services have been great only thing that can be better is the wait time but it is understandable due to how much work they have. More

by NEZEPEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great service from Carolina from the maintenance office., Alexander Portillo, Antonio Robles, Daniel Portillo, Miguel Estrada, Raquel Canchola, Ruben Sigala, Victor Lara, Emir Atayde, Mauricio Bugarin, Osvaldo Olivas
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Sep 27, 2024 -

Viva Chevrolet responded

Thank you for your kind words and for the 5-star rating! We’re glad to hear you’ve had great experiences with our services. We appreciate your understanding regarding wait times, and we’re continuously working to improve our efficiency. Your feedback is invaluable to us. Looking forward to seeing you again soon! Best regards, Jose Jimenez

September 27, 2024

Has had my truck for over 30 days provided me a rental CAR for only 10 days and refused to provide me any other vehicle. More

by Nfernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Aldarete, Pedro Quintana, Alberto Estrada, Rafael Quinones
Report | Print
September 27, 2024

Really great experience they helped me find exactly what I was looking for within budget. Such a great sales team More

by caitlyncadena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada
Report | Print
Sep 30, 2024 -

Viva Chevrolet responded

Thank you so much, Caitlyn! We’re thrilled to hear you had a great experience and found exactly what you were looking for within your budget. Our team works hard to provide the best service possible, and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Enjoy your purchase! 😊 Best regards Jose Jimenez

September 27, 2024

Every question I asked was answered in a timely manner and all services were done to satisfaction. More

by CAESARLOPEZ1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina
Report | Print
Sep 30, 2024 -

Viva Chevrolet responded

Thank you, Caesar! We’re so glad to hear that all your questions were answered promptly and that you were satisfied with our services. Your feedback is greatly appreciated! If you need anything else, feel free to reach out. We look forward to serving you again! Best regards, Jose Jimenez

September 26, 2024

Carolina in the service department has always been a pleasure to deal with. She ensures that we are notified about our vehicles while they are getting repaired. She is the reason why we keep taking our More

by KENNETH.BROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
Report | Print
Sep 26, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful review, Kenneth! We're thrilled to hear that Carolina has made such a positive impact on your experience in our service department. We appreciate your loyalty to Viva and are always here to ensure your vehicles receive the best care. If you need anything else, don’t hesitate to reach out! Best Regards, Jose Jimenez

September 26, 2024

Everybody was very professional and helpful and making sure that I was getting into the vehicle that I wanted More

by SALINASJACOB180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada, Victor Lara
Report | Print
Sep 26, 2024 -

Viva Chevrolet responded

Thank you for your fantastic review, Jacob! We’re so glad to hear that our team provided you with professional and helpful service in finding the perfect vehicle. Your satisfaction is our top priority, and we’re here for you anytime you need assistance. Enjoy your new ride! Best Regards, Jose Jimenez

September 26, 2024

Very professional I’m very helpful and they were able to give me the vehicle that I wanted at a decent price More

by SALINASJACOB180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada, Victor Lara
Report | Print
Sep 30, 2024 -

Viva Chevrolet responded

Thank you for your awesome review, Jacob! We're so glad to hear that you found our team professional and helpful, and that we could get you the vehicle you wanted at a great price. If you need anything else in the future, feel free to reach out. Enjoy your new ride! Best regards, Jose Jimenez

September 25, 2024

I purchased my vehicle on august 8th and by September 8th I had a check engine light with no call backs from the service department! Took it in the supposeably worked on it for 2 days and the hood was never More

by AMOAUGUST.AG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ruben Sigala
Report | Print
Sep 25, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, and I'm truly sorry to hear about the issues you've faced with your vehicle and our service department. We strive for high-quality customer care, and it’s clear we fell short in your case. Please know that your concerns are important to us, and we want to make this right. I would appreciate the opportunity to discuss this further and resolve the issues you’re experiencing. Please reach out to me directly at jose_jimenez@vivaautogroup.com, and I’ll ensure you receive the attention you deserve. Thank you for your patience, and we hope to regain your trust. Best regards, Jose Jimenez

September 24, 2024

I appreciated the great service that I recieved from Raquel. She listen and helped me to find the right vehicle. They were very professional and answered every question that were asked. More

by BAL4930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada, Raquel Canchola
Report | Print
Sep 25, 2024 -

Viva Chevrolet responded

Hello! Thank you for your wonderful feedback! We're thrilled to hear that Raquel provided you with great service and helped you find the right vehicle. Our team takes pride in being professional and attentive, and it's fantastic to know that all your questions were answered. We appreciate your support and hope you enjoy your new vehicle! Best regards,

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