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Viva Chevrolet

El Paso, TX

4.3
140 Reviews

5915 Montana Ave.

El Paso, TX

79925

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Showing 140 reviews

December 01, 2024

Service advisor was able to show my service history quickly and honor the coupon I had on hand. Pick up was fast and friendly, and they were able to show my savings with the coupon. Quality of work h More

by XS_WEZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 02, 2024 -

Viva Chevrolet responded

Thank you so much, XS_WEZE! We’re thrilled to hear about your positive experience with our service team. It’s great to know that we could quickly assist with your service history, honor your coupon, and ensure a fast and friendly pick-up. Providing quality work and transparent savings is always our goal, and we’re so glad to have earned your continued trust. Thank you for choosing us for your service needs—we look forward to seeing you again! Viva Chevy Team

November 30, 2024

Excellent service! Anibal was so helpful and his customer service was excellent. He showed so many options and helped choose the best car! More

by vjaime
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anibal Santiesteban, Pedro Quintana, Alberto Estrada
Dec 02, 2024 -

Viva Chevrolet responded

Thank you so much, Jaime! We’re thrilled to hear about your excellent experience with Anibal! Providing helpful, personalized service and helping our customers find the perfect vehicle is what we aim for. Your kind words mean a lot, and we’ll be sure to share them with Anibal. Enjoy your new car, and don’t hesitate to reach out if you need anything else. Thank you for choosing us! 🚗😊 Viva Chevy Team

November 30, 2024

With the previous Truck that I owned they took a long time to resolved my issue it never got resolve. More

by aheredia102799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Estrada, Raquel Canchola
Dec 02, 2024 -

Viva Chevrolet responded

Thank you for your feedback, aheredia102799. We’re sorry to hear about your experience with your previous truck and regret that the issue was not resolved in a timely manner. Providing efficient and effective service is always our goal, and we apologize for falling short in this instance. Your feedback is valuable to us, and we’ll use it to improve and ensure a better experience for all our customers in the future. Thank you for bringing this to our attention. Viva Chevy Team

November 26, 2024

Jorge was very helpful and honest when purchasing our new vehicle. I'm also glad we got like free oil change and other perks as well. More

by saucedo.victoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 27, 2024 -

Viva Chevrolet responded

Thank you so much, Victoria! We’re thrilled to hear Jorge provided helpful and honest service during your vehicle purchase. It’s great to know you’re enjoying the added perks like the free oil changes! We appreciate your kind words and your business. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out. Enjoy your new vehicle! 🚗✨ Viva Chevrolet Team

November 25, 2024

Went for an oil change and was told it would take an hour and a half. 4 hours later I had to call and ask what the problem was and was told my battery didn't start and they had to jump it and that when the c More

by Alfonso Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Tovar (294)
Nov 26, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, Alfonso. We’re truly sorry to hear about your recent visit and the frustration it caused. Long wait times and miscommunication are not the standards we strive for, and we understand how concerning it is to feel misled. Your trust and loyalty mean a lot to us, especially since you’ve been a valued customer for years, and we deeply regret letting you down this time. We take your feedback seriously and would like to investigate what happened during your visit. Please reach out to us at jose_jimenez@vivaautogroup.com so we can address your concerns directly and work to make this right. Thank you for bringing this to our attention, and we hope to restore your confidence in us. Jose Jimenez BDC Manager Viva Chevrolet

November 23, 2024

Excellent Customer Service . By Juan Auto Service Job has done excellent . Always it’s great to take are trucks for Service on Viva Chevrolet Thank You Juan for let us feel so More

by CCOMPEAN29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Auto Service
November 23, 2024

Jazel was great in showing me the trucks. She was easy to speak with and was courteous. When I chose one I liked, it took her quite a long time to get what I wanted in price, due to her havin More

by jmorep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazel
Nov 25, 2024 -

Viva Chevrolet responded

Thank you for your feedback, Jmorep! We appreciate your kind words about Jazel and are glad to hear she provided courteous and attentive service while helping you find the right truck. We apologize for the extended time it took to finalize the process and for the oversight with your trade-in and odometer readings. These are not the seamless experiences we strive for, and your feedback helps us identify areas where we can improve. We're glad everything was resolved in the end, but we understand how frustrating the delays must have been. Thank you for your patience and for giving us the opportunity to assist you. If there’s anything else we can do to make things right or improve your experience in the future, please don’t hesitate to reach out. Enjoy your new truck! 🚗💨 Viva Chevrolet Team

November 23, 2024

Excellent customer service, very proficient. Maintenance also took care of the issue with speed and efficiency. More

by smm7752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Nov 25, 2024 -

Viva Chevrolet responded

Thank you so much, smm7752! We’re thrilled to hear about your excellent experience with our team. Providing proficient service and efficient maintenance is always our goal, and it’s wonderful to know we met your expectations. If there’s anything else we can do for you, don’t hesitate to let us know. Thank you for your kind words and support! 😊 Viva Chevrolet Team

November 22, 2024

It wasn’t very well and o always go to Chris he is very polite. I had 1 bad encounter with a female over the phone and was very rude so every time I go I approach Chris because if my past experiences with More

by greeneyes030303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Aldarete
Nov 22, 2024 -

Viva Chevrolet responded

Thank you, greeneyes030303! We truly appreciate your loyalty and kind words about Chris! He takes great pride in providing excellent service, and it’s wonderful to hear how much you value his politeness and professionalism. We’re sorry to hear about your past phone encounter, and we’ll continue working to ensure every experience you have with us is as positive as the ones with Chris. Thank you for sharing your feedback, and we look forward to serving you again! 😊 -Viva Chevrolet Team

November 21, 2024

Speedy and efficient. Chris Arvizu kept me updated on my service progress and was easy to talk to. No issues More

by ABLTMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Arvizu
Nov 22, 2024 -

Viva Chevrolet responded

Thank you, ABLTMMY! We’re thrilled to hear about your great experience with Chris Arvizu! Keeping our customers updated and ensuring a smooth, hassle-free process is always our goal. We’ll make sure to pass along your kind words to Chris. Thanks for the fantastic review, and we look forward to serving you again! 😊 -Viva Chevrolet Team

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