Viva Chevrolet

Viva Chevrolet responded

Hi Dirt rider89, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced and understand how frustrating this situation must have been. At Viva Chevrolet, we strive to provide quality service and address concerns promptly. While it seems we were unable to meet your expectations, we truly value your input as it helps us improve. Thank you for giving us the opportunity to assist with your vehicle, and we wish you all the best moving forward.

Dirt rider89 responded

If you’re true aim was to address concerns promptly and still take zero responsibility after the body shop stated the scratches were not there when they released the vehicle, why has the dealership not responded to the attempts that the Chevrolet representative assisting me had sent? They have tried 5 times in the last month and you refuse or just won’t message them back so I can finalize my claim with Chevy? All they need is the paperwork for the repairs, so why not just respond to the request from the corporate representative assisting me on my open case?

Viva Chevrolet responded

Thank you so much, parm2parm! We’re thrilled to hear about your positive experience! Providing professional, friendly service while truly listening to our customers is always our top priority. We're glad we could meet your expectations and help you move forward. If there’s anything else we can assist you with, don’t hesitate to reach out.

Viva Chevrolet responded

Dear Jaime, Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We are truly sorry that your experience with our service department has been so disappointing. This is not the level of service we strive to provide, especially with a brand-new vehicle, and we understand your frustration. We deeply regret the lack of communication, delays, and the overall handling of your situation. This is far from the experience we want for our customers, and we recognize the importance of providing timely and transparent updates, especially when it comes to such significant issues. We would like to ensure that your concerns are fully addressed and work towards a resolution. Please contact us directly so that we can follow up on the status of your vehicle and work to make this right. We are committed to improving our service and will use your feedback to make necessary changes. Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust. Sincerely, Jose Jimenez BDC Manager jose_jimenez@vivaautogroup.com

Viva Chevrolet responded

Thank you so much for your 5-star review! We’re delighted to hear that Carolina Ceniceros provided you with excellent attention and service. It’s wonderful customers like you who make our work so rewarding. We truly appreciate your loyalty and look forward to serving you again in the future! 😊

Viva Chevrolet responded

Thank you, MISSION29, for sharing your feedback. We sincerely apologize for the inconvenience and the delay you experienced. We understand how frustrating it can be when appointments don’t go as planned. Your comments are valuable, and we’re taking steps to improve our scheduling and service process to ensure a smoother experience for our customers in the future. Please feel free to reach out to us directly if there’s anything we can do to make this right or assist you further. We appreciate your patience and the opportunity to improve.

Viva Chevrolet responded

Thank you, Thalles, for your fantastic 5-star review! We're thrilled to hear that Victor provided great support throughout the process of getting your new truck. It's wonderful to know the paperwork was handled quickly and efficiently as well. Enjoy your new truck, and don’t hesitate to reach out if there’s anything else we can assist you with! 🚘😊

Viva Chevrolet responded

Thank you, Alexandra, for your 5-star review! We're so glad Miguel Estrada was able to help with your new purchase and provide all the details you needed. We’re delighted to hear about your positive experience, and we truly appreciate your support. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new purchase! 😊

Viva Chevrolet responded

Thank you so much for your kind words, GREEN4! We're thrilled to hear that you're consistently satisfied with our service. Our team always strives to be efficient and communicative, so it's great to know that you appreciate the updates on your work progress. We look forward to continuing to serve you!

Viva Chevrolet responded

Thank you for the fantastic review, Adam! We're so glad to hear that our service advisor took great care of your truck and made sure everything was handled efficiently. We appreciate your feedback and look forward to serving you again at Viva Chevy!