Viti, Inc. - Service Center

I’m a first timer at Viti Mercedes Benz, had an emergency with a flat tire, customer service was helpful and guided me on what to do, for my car towed on time, got a loaner so my day went by smooth. One day with a flat tire, customer service was helpful and guided me on what to do, for my car towed on time, got a loaner so my day went by smooth. One day later for my car fixed and delivered to my workplace, car cleaned outside and inside. It seems this dealer stick to their promise of quality customer service. I am very satisfied. More

Another excellent service experience with Viti. Have been a customer now for over 10 years with this C300 being the fourth car purchased and serviced there. Can't think of any service experience issues in al a customer now for over 10 years with this C300 being the fourth car purchased and serviced there. Can't think of any service experience issues in all that time. This was a "B" service and though the car was going to be kept overnight, they managed to get it back to me by evening supper. Loaner car drivers courteous and pleasant individuals. More

I went in for routine service.. they kept my car for over 24 hours without letting me know. Absolutely no communication! When I got my car back they hadn’t cleaned inside and no sticker !! So what did I get 24 hours without letting me know. Absolutely no communication! When I got my car back they hadn’t cleaned inside and no sticker !! So what did I get for $300? Treated badly and an oil change !!! I will never ever go back there More

Ray Machado is our Service Advisor who is easy to work with, professional and accommodating. Ray keeps you informed, if there is extra service to be done. Ray and Viti are the best! with, professional and accommodating. Ray keeps you informed, if there is extra service to be done. Ray and Viti are the best! More

It's a very rare thing to find an auto dealer that treats you as well if you just bought a $100,000 new Mercedes from them, or if you are a Mercedes owner and just brought your car in for a service. Viti ea you as well if you just bought a $100,000 new Mercedes from them, or if you are a Mercedes owner and just brought your car in for a service. Viti earned my trust made a repeat customer out of me in the future for not only service, but I will very likely purchase my next car from them. I have always worried about dealer service costs and those "hidden problems" that become more costly than anticipated. More

I’ve had a twenty year relationship with Viti and rank them at the top of all companies I work with as to service and follow through. It is reflected in each and every one of their employees. I cannot r them at the top of all companies I work with as to service and follow through. It is reflected in each and every one of their employees. I cannot recommend highly enough! More

Russ provided a great recommendation for replacing tires on my wife’s car. This solution provided the most cost effective solution. Thank you for great service Russ and Viti. on my wife’s car. This solution provided the most cost effective solution. Thank you for great service Russ and Viti. More

Danny in service is a real pro, because of his Danny in service is a real pro, because of his professional approach and gets the job right the first time and on time- I will certainly purchase a Danny in service is a real pro, because of his professional approach and gets the job right the first time and on time- I will certainly purchase another vehicle at Viti again... More

The Viti Service Dept. continues to amaze me on their commitment to Excellence and are unmatched in the New England marketplace..unlike no other Thankyou commitment to Excellence and are unmatched in the New England marketplace..unlike no other Thankyou More

I have been working with Viti since 2009. They have consistently been easy to work with, professional, accommodating and willing to go the extra mile. consistently been easy to work with, professional, accommodating and willing to go the extra mile. More