Viti, Inc. - Service Center

I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was ex because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like new Mercedes…I prefer to drive the brand when it was still mostly German, AND I don’t need an iPad and all this touch screen nonsense on my dashboard!! After nearly 2 years of servicing 3 different older Mercedes with Viti I can confidently say that I’ve found the right place. My service advisor, Bud Cartin, is one of the best in the business. Very knowledgeable and helpful, especially when I need to be talked off of the ledge about a car issue haha If you’ve got an older pre-2010 Benz, I would highly recommend you going to Viti. If you’ve got a classic like my ‘73 SL, definitely go to Viti. Best in the state. More

The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan Cummings throughout. Pickup and drop-off drivers were great too! More

I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of the be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back to me. Everyone I’ve spoken with at the dealership from sales to service are all very professional. I highly recommend this dealership More

My service advisor Ashley provided exceptional service. She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, RI. The dealer provided me with a loaner vehicle. My vehicle was returned back to me two days later. More

Excellent service and repair work. I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my car is in the shop and I appreciate and need the loaner the provide. More

Excellent work and service as always. A loaner was made available for two days which was a big help. A loaner was made available for two days which was a big help. More

Excellent dealership. Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service A Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service Adviser Susan M. has been great - thorough explanations of any needed work and costs. More

Excellent service backed by talented professionals who get the job done right the first time. get the job done right the first time. More

Excellent Dealership. Russell in Service is fantastic. Highly recommend him and Viti for Mercedes service. Russell in Service is fantastic. Highly recommend him and Viti for Mercedes service. More

We have used Viti for urgent repairs and restoration work for many years. The service advisers, especially Susan, are superb. They keep customers up to date on progress, and the work performed is great. To for many years. The service advisers, especially Susan, are superb. They keep customers up to date on progress, and the work performed is great. To say we are pleased would be an understatement! More