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Viti Mercedes-Benz

Tiverton, RI

4.8
129 Reviews

975 Fish Rd

Tiverton, RI

02878

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Showing 129 reviews

January 13, 2022

Viti continues to be the best service experience in the entire Northeast! The tenured staff is unmatched especially Russs Machado !! Thank you More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Machado
Jan 14, 2022 -

Viti Mercedes-Benz responded

Hi Joe, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear you had such a wonderful experience with Russ! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

December 03, 2021

My experience with Viti was just as expected! I was welcomed at their Reception area when I arrived by the service door opening upon my arrival. I was then greeted and connected with Ray, who listened More

by SLH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Machado
Dec 03, 2021 -

Viti Mercedes-Benz responded

Hi SLH, Wow, thank you for this incredible review! We are so glad to hear that Ray and the rest of our team were able to make your servicing experience so amazing. If you ever have any other questions or concerns, please feel free to call us at any time.

Dec 04, 2021 -

SLH responded

Part of owning a Mercedes is always knowing you will receive wonderful service at VITI. I live on the Cape and am so lucky VITI in Tiverton RI is so easy to access. Thanks again Ray for getting me in for service so quickly when I needed help! So grateful to all. Happy Holidays! SLH

November 20, 2021

Wonderful service -- great loaner program. Service done when promised - paid extra attention to my individual issues. Clear communitcation. More

by Shipshape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan McDermott
Nov 29, 2021 -

Viti Mercedes-Benz responded

Hi Shipshape, Thank you for the great review! We're very glad to hear that Sue and the rest of our service team were able to make your servicing experience a great one. If you ever have any outstanding questions or concerns, please feel free to give us a call at any time.

November 12, 2021

Doug Eccelston in service is the best! And our experience with Brad Barry was exceptional! More

by debradisegna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Eccelston, Brad Barry and Aaron L.
Nov 15, 2021 -

Viti Mercedes-Benz responded

Hi debradisegna, Thank you for the amazing review! We greatly appreciate your feedback and are very glad to hear that you had wonderful purchasing and servicing experiences with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

October 30, 2021

vehicle in for "A Service" and State Inspection. Service rep, Dan Blinn/ also worked with Dan M. Excellent per usual all around. Quick check-in, loaner ready and Dan M contacted me and explained the recom More

by svlynch0520
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Blinn and Dan M
Nov 01, 2021 -

Viti Mercedes-Benz responded

Hi svlynch0520, Thank you for taking the time to leave this great feedback for us! We're very glad to hear that our service team was able to provide a wonderful service experience for you during your recent visit. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

October 27, 2021

Fantastic service, attention and attitude. Working with Jon Lehane was a delight and a pleasure. More

by holly.s.spring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lehane
Oct 28, 2021 -

Viti Mercedes-Benz responded

Hi holly.s.spring, Thank you for taking the time to leave this amazing feedback for us! We're very glad to hear that your purchasing experience with Jon and the rest of our sales team was a great one. If you ever have any other questions or concerns, please feel free to give us a call at any time. Congratulations on your new vehicle, we hope you enjoy it to the fullest!

October 23, 2021

Service at Viti Marcedes is beyond compare . Our service manager is very efficient providing us with a loaner car and getting our car serviced and returned to us all washed and cleaned and tip top condition More

by Nila Carlosandnila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Blinn
Oct 25, 2021 -

Viti Mercedes-Benz responded

Hi Nila, Thank you for the amazing review! We greatly appreciate your feedback and are thrilled to hear that you had such a great experience servicing your vehicle with Dan and the rest of our service team. We're also very happy to know that you were able to take advantage of our loaner vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

October 23, 2021

Viti has the most professional and knowledgeable people in the business...far outshine other MB dealership when it comes customer service and keeping the vehicle in tip top condition. Bob More

by bcawly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DOUGLAS ECCLESTON
Oct 25, 2021 -

Viti Mercedes-Benz responded

Hi Bob, Wow, thank you for the amazing feedback! We're honored that you think so highly of our team and are very glad to hear that they're always able to follow through. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

October 18, 2021

BEST MERCEDES BENZ DEALER IN ri AND HAS BEEN FOR YEARS. DOUG ECCLESTON ALWAYS LISTENS WELL AND WORK ALWAYS EXCELLENT. HAVE NEVER HAD A BAD FEELING ABOUT THEIR EXCELLENT WORK AND CARE FOR THE CU More

by RONBOSS
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DOUGLAS ECCLESTON, SERVICE ADVISOR.
Oct 18, 2021 -

Viti Mercedes-Benz responded

Hi RONBOSS, Thank you for this amazing review! Doug is a great member of our service team and we are happy to hear that he always provides the best service possible for you and your vehicle. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

October 17, 2021

Outstanding Service! I am so happy with my experience every time I need to bring my car for my services. Joanne Lake , Manager and Danny Martinez , My service specialist are among two extraordinary peo More

by Nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanne Lake & Danny Martinez
Oct 18, 2021 -

Viti Mercedes-Benz responded

Hi Nicole, Thank you so much for this incredible feedback! We greatly appreciate it and are very glad to hear that Joanne and Danny are always able to take care of you and your vehicle whenever you come in for a visit. Thank you for choosing us! You will always have a home for your vehicle here. If you ever have any questions or concerns, please feel free to call us at any time. We will be here whenever you're ready for another service or a new vehicle!

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