Viti Mercedes-Benz

I would not recommend anyone to use the Viti Mercrdes Benz dealership. My aunt and I planned to purchase a car so we went to the dealership, test drove a car and put a significant down payment down on th Benz dealership. My aunt and I planned to purchase a car so we went to the dealership, test drove a car and put a significant down payment down on the car we wanted with the options we told were available. We filled out the paperwork for the car we wanted but the dealership did not tell us that there was a chance that the car would not be available due to supply chain problems. They were dishonest to me and did not share this information which led me buy a product that they knew they could not deliver-this is false advertisement. We were later told that car we wanted would not be available with the options we wanted. Chanthy-The salesman was very disrespectful and impatient and did not show any professionalism. He insulted me by telling me that I should be aware of supply chain problems by watching the news. Changes in inventory can occur but I was very disappointed in how they spoke to me and their poor explanation to me. My deposit was mailed back to me but the envelope was not even sealed possibly causing the check to get lost. More

Communication with service tech was outstanding. Called with a question about my wife's car and he returned my call with in minutes to answer my question to my satisfaction Called with a question about my wife's car and he returned my call with in minutes to answer my question to my satisfaction More

My Service provider Danny martinis is very attentive to my needs for my Mercedes A-1 service always. I would recommend viti Mercedes again and again. my needs for my Mercedes A-1 service always. I would recommend viti Mercedes again and again. More

I brought my GLE in for service and my expectations were completely exceeded. Ray Machado went above and beyond to both make me feel comfortable and deliver the best service. Thank you again! David Ferreira completely exceeded. Ray Machado went above and beyond to both make me feel comfortable and deliver the best service. Thank you again! David Ferreira More

Great experience - great staff, handled the whole process with the out most professionalism and courtesy with the out most professionalism and courtesy More

My experience at Viti Mercedes was superb. Barry, my sales associate was knowledgeable, professional and guided me through the process. I would not hesitate to recommend Viti to my friends and colleague sales associate was knowledgeable, professional and guided me through the process. I would not hesitate to recommend Viti to my friends and colleagues if they're in the market for another automobile. More

Always great service. The staff is always accommodating and professional. If you need to wait while service is provided, the facility is very welcoming and comfortable. Would highly recommend. and professional. If you need to wait while service is provided, the facility is very welcoming and comfortable. Would highly recommend. More

My experience with Viti was just as I expected. As soon I arrived I was very welcome at reception area provided by Russell Machado who listened to all my concern. He paid extra attention and delivered my car arrived I was very welcome at reception area provided by Russell Machado who listened to all my concern. He paid extra attention and delivered my car as promised. He returned my car washed, cleaned in and out. Tony Medina More

Viti continues to be the best service experience in the entire Northeast! The tenured staff is unmatched especially Russs Machado !! Thank you entire Northeast! The tenured staff is unmatched especially Russs Machado !! Thank you More

My experience with Viti was just as expected! I was welcomed at their Reception area when I arrived by the service door opening upon my arrival. I was then greeted and connected with Ray, who listened welcomed at their Reception area when I arrived by the service door opening upon my arrival. I was then greeted and connected with Ray, who listened to all my concerns and graciously pointed the way to the comfortable customer waiting area. My car was serviced, washed and returned to me looking beautiful! From start to finish even when interacting with the women in the office who accepted my payment, I felt appreciated as a customer and left VITI knowing I and my C300 were in good hands. Thank you so much VITI Inc! You're the best ever! More