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Viti Mercedes-Benz

Tiverton, RI

4.8
128 Reviews

975 Fish Rd

Tiverton, RI

02878

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Showing 128 reviews

March 09, 2024

Our experience at Viti Mercedes was excellent. They listened and worked with us to find the car that is perfect for us. It was enjoyable to visit the team as we navigated the process. We will cert More

by Lee Silvestre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Garafalo
Mar 11, 2024 -

Viti Mercedes-Benz responded

Hi Lee, Thank you so much for taking the time to leave this 5-star review for us! We're very glad to hear that Gary was able to make your purchasing experience a great one. Congratulations on your purchase! If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

February 28, 2024

Professional service advisor with hands on experience, courtesy service crew and complimentary loaner vehicle … very satisfied! More

by Hua Zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keenan Olivera
Mar 04, 2024 -

Viti Mercedes-Benz responded

Hi Hua Zhang, Thank you for taking the time to leave this great feedback for us! We're glad to hear that Keenan and the rest of our service team were able to take care of you, and you were able to take advantage of our loaner fleet! If you ever have any questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

February 20, 2024

Recently had my Mercedes serviced and recall items taken care of. The Viti service is second to none! Amazing staff very helpful and nice to speak with. The pick up and delivery service is amazing and very More

by Maggie11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, Bill Andrews
Feb 21, 2024 -

Viti Mercedes-Benz responded

Hi Maggie11, Thank you so much for taking the time to leave this incredible review for us! We're thrilled to hear that Danny and the rest of our team are always able to provide such wonderful service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

January 13, 2024

Another excellent service experience from pick-up to delivery. Service Advisor Susan McDermott keep me informed on any issues and answered my questions. Everything went well. Been a customer for over a More

by GP40MC1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan McDermott (Service Advisor)
Jan 15, 2024 -

Viti Mercedes-Benz responded

Hi GP40MC1118, Wow, thank you for this incredible review! We are thrilled to hear that Sue was able to provide such a great experience for you again. Thank you for choosing us for all of your vehicle needs for so long, we sincerely appreciate it! As always, if you ever have any questions or concerns please feel free to give us a call at any time. We look forward to seeing you again in the future!

November 29, 2023

Excellent service and very responsive to all of my concerns.I would certainly continue to come here as I have for over 25 plus years. More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Nov 30, 2023 -

Viti Mercedes-Benz responded

Hi David, Thank you for taking the time to leave this wonderful review for us! We're thrilled to hear that our team has consistently been able to provide such great service for you. Thank you for choosing us for all of your vehicle needs for so many years! As always, if you ever have any questions or concerns, please give us a call at any time.

October 27, 2023

Danny was not available the day I brought my car in for service. I believe the service rep. name was Mr. Oliveria. He listened to my concern with my tire on a 6 month 2023 E- Class. He spoke to Mercedes-Be More

by krissysun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Oliveria, Service
Oct 31, 2023 -

Viti Mercedes-Benz responded

Hi krissysun, Thank you for this great review! We're thrilled to hear that you were still properly taken care of and got a resolution despite your regular advisor not being in. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

October 05, 2023

My second service with Viti, this time being a slight "accident"mishap in a parking lot causing damage to the side mirror and door panel. Can't even begin to state how AMAZING Ray and the entire crew was More

by Chiradioman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Machado
Oct 09, 2023 -

Viti Mercedes-Benz responded

Hi Chiradioman, Thank you for this incredible review! We are very glad to here that our team were able to take care of everything for you and make your car look as good as new! If you ever have any other questions or concerns, please feel free to call us at any time. We look forward to servicing you again in the future!

May 26, 2023

Just had my car serviced and state inspection done, the Viti team completed the service in less time than estimated and as always returned my car clean inside and out. Great customer, I really appreciate t More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bud Cartin
May 30, 2023 -

Viti Mercedes-Benz responded

Hi DW, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that Bud and the rest of our team were able to provide such a seamless and quick service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

May 12, 2023

Service was excellent very courteous and on time Danny was right there for me won’t hesitate to use them again More

by Michael Medeiros 18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
May 12, 2023 -

Viti Mercedes-Benz responded

Hi Michael, Thank you for taking the time to leave this amazing review for us! We appreciate your feedback and are very glad to hear that Danny was able to provide such a great servicing experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

May 11, 2023

Just wanted to say thank you to my salesman Brad for the amazing job he did. I am so happy with my car. Also, thank you to Danny and the Viti service dept. The service you provide is top notch. More

by AbScott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Martinez & Brad Barry
May 12, 2023 -

Viti Mercedes-Benz responded

Hi AbScott, Thank you for taking the time to leave this great review for us! We're so glad to hear that Brad, Danny, and the rest of our team were able to provide such great experiences for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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