Viti Mercedes-Benz

So, I gave Viti Mercedes-Benz 1 star based on non-stop constant issues that I’ve had with them from the moment that I called in to inquire about the E350 that I purchased (plus NO stars wasn’t an option). constant issues that I’ve had with them from the moment that I called in to inquire about the E350 that I purchased (plus NO stars wasn’t an option). But before I continue on, I think that it’s important to make note that EVERY single time that someone has left a less than favorable review, Viti’s only response is excuse the behavior & poor customer service that people are complaining about without EVER actually taking any accountability whatsoever. This practice in itself shows exactly what the common business practices are at Viti (blame the customer & maintain the “idea” that Viti can do NO wrong). It’s embarrassing. Whatever happened to actually wanting to please the customer by doing everything in your power to leave the customer feeling pleased & confident about their purchase...? What a shame...!!! I think that it’s about time to notify the Upper Management of all the issues that I have been having with your dealership. #1) The first guy that I spoke with was so abrasive & pushy that I hung up with him & requested to deal with a different sales associate to make my purchase. • He was rude, arrogant & offensive. He was trying to make it seem like I was trying to get something for nothing, despite already securing over $30k worth of financing. The car I actually wanted was only $16k... #2) I specifically asked for the sunroof to be checked & for the rear sunshade to be checked for the purpose of confirming that they were in proper working order. • You guys blatantly went out of your way to deceive me by telling me that the sunroof & the rear sunshade work perfectly, as it should. Now either A) you guys knew that it was messed up & you specifically chose to lie to me -OR- b) the person who said that they checked it chose to be lazy & blow me off, which also shows that you guys specifically chose to lie to me. #3) You guys knew ahead of time that the rims that are currently on the vehicle, we’re not the same rims that were advertised within your listing (AMG 18” rims). •Once again, you guys blatantly went out of your way to deceive me by advertising that this vehicle had the sport package, with 18 inch AMG rims. #4) You guys knew ahead of time that the driver side visor was broken to the point where it wasn’t functional & actually caused a safety hazard when in use by having the flip up mirror cover dangle in the driver’s line of sight. •This equates to you guys operating & showing a clear willingness to specifically go out of your way to sell broken, non-functional equipment that specifically poses a safety risk to the driver. #5) I very specifically informed every single person that I spoke with that I already secured financing & that I did NOT want my credit to be ran for the purposes of receiving financing. • Despite informing every person that I spoke with, from the sales associate to the finance associate & all the way to the management that I spoke with, telling them verbally & via e-mail that I already secured financing & that they specifically did NOT have my permission to run my credit for the purpose of obtaining financing, they completely disregarded what I had to say, as they blew me off & chose to knowingly & willingly break the law by running my credit through 5 or 6 different financing companies. All in all, after only requesting for you guys to fix the essential & blatantly broken parts of this car & provide me with what was advertised as being included with the merchandise that I purchased (18” AMG rims), yet still being nickel & dimed, as I get constant pushback left & right, I am now going to take the responsible & justified course of action by working my way up the chain of command so that I can notify your superiors of the way that I’m being treated... EXTREMELY DISAPPOINTED, Joshua More

Worse Mercedes Benz dealership I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only tw I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only two people in a conversation. He lied to his boss and changed the service record to support his story so it wouldn't look like he made a mistake. That mistake cost me over $500. When the Service manager realized what happened, he offered me a $250 service credit. A Service Credit? Really? From a company that lies to customers? I told them to keep it, I would never do business with them again. Very happy with Mercedes Benz of Westwood. More

Friendly, fast, focused, fabulous! Excellent buying experience from the first phone call to the delivery of our vehicle. Excellent no non-sense people who were all friendly and went ou Excellent buying experience from the first phone call to the delivery of our vehicle. Excellent no non-sense people who were all friendly and went out of their way to make the experience positive. More

More Than Satisfied A very nice gentleman from Vito picked my car up to be serviced and left me a Mercedes C-Class loaner car. My car needed to be inspected and to have A very nice gentleman from Vito picked my car up to be serviced and left me a Mercedes C-Class loaner car. My car needed to be inspected and to have the inside door "handle" repaired. Both were done to my satisfaction AND my car was cleaned both inside and out! It looks brand new! My service advisor kept me informed as to what was going on throughout the process, and the gentleman who returned my car was also very nice. I couldn't be happier! Viti is the best! More

Poor service center I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out o I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out of them but the large vent that defrosts the windshield was coming on. I was told later in the day that there was a software update for my vehicle and that the car vents now work. I got my vehicle back and tested it and found out that it in fact was still not working. I called my service representative and asked if the service provider tested the defrost vents after the update of just said it was working and I got a response that it was tested and worked. Well, clearly it was never tested because it was not working, still. My service representative said he would have the car picked up the following day and have it serviced again. I explained that my gas as well as my mileage were being used due to no fault of my own and was told that they will fill up my tank. Day two my vehicle was picked up in the morning and a loaner was provided to me. At around 2:00 p.m., I received a phone call from my service representative again stating that on the Mercedes-Benz vehicles the defrost as well as the face vents need to be on in the vent option on the vehicle. I advised him that statement was false since I was currently in my loaner vehicle and all three defrost vents were working just fine with just the defrost option on and not face. He stated he would look into it and call me back. He called back a little while later and said that he talked to his manager with "over 30 years" on the job and was told that with "C43" vehicles, the defrost option as well as the face option needs to be on for all three defrosters to work. At this point I advised my service representative that I do not believe that and it seems as if they do not know what the issue is so they are blaming it on "C43" vehicles. Due to this obvious lie coming from the service department, I went to Mercedes-Benz of Warwick and walked up to a C43 AMG that they had on their lot and asked to look at the vehicle I was handed the key and I tested the defrost system out and put the vehicle's climate control on defrost only, with no face vent option on and the three defrosters worked just fine, further backing that saying on "C43" models the defroster only works on defrost and face option combined. I am 100% unsatisfied with my while experience with the service department since I purchased the vehicle. This is the SECOND issue with the vehicle that I was told "It is the C43 model and nothing can be done to fix it." I find this extremely poor when it comes to the service department and them fixing issues. I called Will the general manager expressing my frustration and concern and asked for a phone call back and four days later, still have not received one. I DO NOT recommend Viti service to anyone in the future I will be taking my vehicle to Mercedes-Benz of Warwick for future service and business. It should be noted that I had two friends interested in a brand new Mercedes-Benz and have since told them not to go to Viti and take their business elsewhere. One thing I will say is Danny Blinn was very sorry and you could tell he actually felt bad. I am more frustrated with the service department not with Danny who had no control over what the service mechanics do. More

Excellent Sales Experience I loved my buying experience at Viti. Jon Lehane, my salesman, was a pleasure to work with and was very knowledgable about the car. He was quick to I loved my buying experience at Viti. Jon Lehane, my salesman, was a pleasure to work with and was very knowledgable about the car. He was quick to respond to any questions we had and was very accomodating when we changed our mind about one of the options we wanted after already placing the order for the car. My closing experience with Sarah Avery in the Business Office was also seemless and enjoyable. More

Amazing, attentive service! I came to Viti with a car that I had leased through another dealer. Viti helped me with every step to end that lease and buy through them. They made e I came to Viti with a car that I had leased through another dealer. Viti helped me with every step to end that lease and buy through them. They made everything extremely painless through the whole process, and checked in more than once to make sure things were going well. I cannot recommend any higher!! You will not go wrong by coming here! More

Overpriced, unnecessary service advice on used vehicles I recently sold my older Mercedes which was approaching 100K miles. Every service was performed by Viti since the car was new. When the purchaser of I recently sold my older Mercedes which was approaching 100K miles. Every service was performed by Viti since the car was new. When the purchaser of the car brought it to Viti they gave him a list of items needing repair or replacement adding up to $8000. I sold the car for $8500! Needless to say, it made me look very bad to the buyer. My advice to anyone with an older Mercedes, or ANY Mercedes for that matter, is to NOT take it to Viti for service unless you have money to burn and just don't care that you're taken advantage of due to your "trust" in this dealership. I will never do business there again. More