Back

Bob Johnson Nissan - Service Center

Rochester, NY

4.5
442 Reviews

442 Reviews of Bob Johnson Nissan - Service Center

Sort by
September 29, 2024

Service for oil change was covered by the warranty so there was not charge for the service More

by EMHUNTOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
September 29, 2024

Just got my car in for a recall for free and I end up seeing them, scratching up inside of my door panel and still not called me back about it More

by aperezz11
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Jean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Great customer service. Everyone was nice and asked if I was being helped. They have called me multiple times with updates on the situation. More

by Justin wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick in parts and Tyler one of the technicians
September 27, 2024

All I have to say is that for only a couple of minor things that needed to be done on my car, for all of it to add up to 3-4K is quite crazy and $200 just to look to see what my car needs is ridiculous. More

by JLove
Service Time
Recommend Dealer
No
Employees Worked With
Colton
September 26, 2024

Was told that my transmission replacement would be about 4 to 5 days … took 14 days… got the car back and then 2 miles from the dealership something was left to rub on my new front tire and it blew out… too More

by James osborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Jean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

I walked in without an appointment with an immediate concern/need. They were able to diagnose promptly, communicate cost of repairs with me, and have my vehicle back to me by the end of my work day. More

by theresamcor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

Great and fast service, everyone takes care of you and makes sure you are satisfied More

by SHERRINA.HARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Letom Viator
September 21, 2024

I love the customer service that I got at nissan friendly, kind and knowledgeable I highly recommend More

by EVANSZO58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

My service was received at the time scheduled everyone was professional and polite. Colton that I set up the appt was very helpful in explaining everything. More

by COLT1516
Recommend Dealer
Yes
Employees Worked With
Colton bB
September 21, 2024

The BEST SERVICE manager that I have ever dealt with. Also Colton is a great help. More

by ANDREWJEWANOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton
...
8
...