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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
442 Reviews

442 Reviews of Bob Johnson Nissan - Service Center

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October 25, 2024

The service manager Adam spoke with me on my service issue and was very courteous. More

by BIGHAM.STACEY
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Vision has always been professional and courteous. They take care of all my maintenance promptly at fair pricing More

by steve m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Oct 24, 2024 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 23, 2024

Waited 2 hours while they improperly installed a side mirror. A waste of my time . More

by BIGHAM.STACEY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Jean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Nissan Greece responded

We value and appreciate your business, Stacey. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

October 23, 2024

Very nice and virtuous handled all my requirements in a prompt and professional way I was very pleased I would recommend this place to everyone More

by krull22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 22, 2024

The staff took care of all my needs and checked into the problem with my sincere that I reported. Very pleased with the service. More

by eileenandrews729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 22, 2024

The service department were extremely helpful with diagnosis and repair of my vehicle. My daughter has the vehicle at college and I was over three hours away. The service department answered all of my More

by mcrounse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin and Shawn of the Service Department
Oct 23, 2024 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 22, 2024

Really nice group of people, fast service, definitely going there next time and would recommend More

by VAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 19, 2024

The crew is always pleasant and accommodating and willing to answer all of my questions. They took good care of my maintenance appt and I’ll be back Monday with my pathfinder. Thanks as always! More

by Dan Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 18, 2024

Good service. .. Had to re-adjust seat height, back rest and mirrors. Dont understand why they were moved. More

by blph1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to provide us with this feedback.

October 18, 2024

They called that my recall parts were in and got me into service right away. The lounge area is comfortable making the wait enjoyable. Adam and Sean were both polite and kind with the calls and handling my More

by Tory27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Oct 23, 2024 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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