Bob Johnson Nissan - Service Center

2 cars - 2 different experiences The reason to give a 4 is simple.... I acquired 1 Ford Fusion 2016 in Feb 2017 - I got a issue with it and was immediately addressed via the Ford dea The reason to give a 4 is simple.... I acquired 1 Ford Fusion 2016 in Feb 2017 - I got a issue with it and was immediately addressed via the Ford dealer across the street. We also acquired another Ford Fusion (2010) for my stepson with this time different reasons.... After several visits raising the issues as rough handling, not stable driving and the problems not resolved. Please note that the Extended Guarantee was purchased at the time of delivery. Then we noticed oil leaks in the driveway and the under carriage of the car was splashed with oil. This time the problem could not be ignored and the problem was rectified by replacing the transmission lines and couplings and topping the fluid. Thank you for the manager, because this was NOT covered under the Extended guarantee and we had to play the repairs which was reduced at cost price. So, at this point, we will monitor where we are going with those 2 cars and see what the 175 certified points means. Thank you for reading. More

In for an oil change,left with a new Altima! Brought my 2014 Altima in for an oil change,talked to my former salesman and left with a 2016 Altima. When I leased my 2014, the oil changes were fr Brought my 2014 Altima in for an oil change,talked to my former salesman and left with a 2016 Altima. When I leased my 2014, the oil changes were free. The dealership changed owners but the new service department continued to honor this. This was very nice and I am sorry to have this service discontinued. More

Broke my power window refused to fix. Nissan and this dealership have very poor customer service. I went to get my passenger side window fixed and was 1000 miles over the bumper to bumper Nissan and this dealership have very poor customer service. I went to get my passenger side window fixed and was 1000 miles over the bumper to bumper. Whatever I paid the $290. Got in my car and drove away and the other window is now broken. They refused to help me. They even called Nissan and they refuse to help me. Well I will never do business with Nissan or Bob Johnson because they treat you like garbage. And I did all my oil changes with them was and always waited a minimum of two hours and that is with a appointment. More

Altima Issues - No Response/Assistance Bought brand new Altima (top of the line) Aug 2014; 14 months later I'm facing a $3,200 repair bill on electronics. Have called Nissan directly and Bo Bought brand new Altima (top of the line) Aug 2014; 14 months later I'm facing a $3,200 repair bill on electronics. Have called Nissan directly and Bob Johnson 3 days ago with no return phone calls. The electronics that needs to be replaced is the AV module. What does the AV module do - it's your radio, clock, hands free dialing, navigation, etc. Wouldn't you think it would last longer than 16 months??? And this AV module is something I paid lots of extra for when I bought the vehicle. Are you sure you want to buy a Nissan or deal with a dealership that doesn't care about you after they sold you a vehicle and have taken your $30,000, $40,000 plus dollars???? Or deal with a company/dealership that expects you to pay for these options at least twice, maybe more???? More

Super Service Department I had a wheel bearing that broke on my new Versa on Saturday. The part wasn't in stock but I received a courtesy vehicle to be able to get to work wh I had a wheel bearing that broke on my new Versa on Saturday. The part wasn't in stock but I received a courtesy vehicle to be able to get to work while my vehicle was being repaired that week. I was treated warmly and was explained all the things that the service department would do to repair my vehicle. I was surprised to see that the work was fully covered and there was no charge for the courtesy vehicle. It made quite a change in my impression of dealership service departments from former dealerships I used. Super job to Matt and his service department and also to Ryan, my sales representative at Bob Johnson Nissan. More

Excellent Service I had a few rust spots on my trunk of my 2010 Maxima. Even tho the warranty was up Service Advisor Cody Mundorf from Bob Johnson Nissan helped me get I had a few rust spots on my trunk of my 2010 Maxima. Even tho the warranty was up Service Advisor Cody Mundorf from Bob Johnson Nissan helped me get in contact with Nissan USA and all parties arranged to have my trunk repaired . A big thank you to all . Can't beat Bob Johnsons service team More

shady people working there . i own an 2013 altima pearl white and have had some issues with the clear coat peeling along with rust under the back up cameraand I was told that i i own an 2013 altima pearl white and have had some issues with the clear coat peeling along with rust under the back up cameraand I was told that i could not get it fixed under warrenty that i had to wait for recall so i called nissan consumer affairs a joke thereand they too were unable to help i wish now i had kept my gm at least when i had an issues they were more then willing to keep the consumer happyNissan you suck and your cars suck and as far as your customer service you all need to take some classes on it including your new manager that has the personality of a mute! More

previous staff was great new staff cares none to listen to customers worst experiences i have had with dealership have come recently since new staff. work was not done that i had paid for and when proven t to customers worst experiences i have had with dealership have come recently since new staff. work was not done that i had paid for and when proven to management there was no action taken to remedy the fact my vehicle was did not receive the parts i was charged for when i looked to see what was done the part they told me was being replaced was not but i was charged for it technician still had it in his tool box but the charged me still and my car was running better still dont know what they did to it or what they charged me for but was definately charged for parts not installed and it took three return visits to get it fixed properly. stay away from these crooks! More