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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
663 Reviews

663 Reviews of Bob Johnson Nissan - Service Center

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May 20, 2025

Worst customer service of any dealership I’ve been to. They never call you back, they had my SUV for over a month. Nissan is terrible product. I will never go back to this dealership and I will never buy More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Vision Nissan Greece responded

"Kj" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 20, 2025

Opportunity for Clearer communications, but eager to please ! Molly is a good rep for Vision. More

by spratt20
Recommend Dealer
Yes
Employees Worked With
Molly F.
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May 22, 2025 -

Vision Nissan Greece responded

We appreciate your feedback and are eager to better your return experience.

May 18, 2025

Excellent service provided all the facts in order for me to make an informed decision More

by SHELLEYNTREV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 17, 2025

I was pleased with the speedy and effective service. I was especially happy to be greeted by a staff by name from memory. More

by KEVIN_COFFEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 17, 2025

Workers were very content Very professional and understanding, intent on understanding my needs. Definitely will use this dealer from now on. Thanks again. More

by GINO71P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton
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May 16, 2025

The worst place that I took my car took 2 months to repair my car More

by CTELEPHONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025

Easy in and out. Was able to work in the waiting room while I waited. More

by KATRINANYC926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2025

Service was timely and done very efficiently. I will use Vision for my future service needs More

by jgi25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 14, 2025

Sean from the dealership was great. He provided excellent communication and status of the finish time. More

by JEFF.VALONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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May 14, 2025

I am super glad that I chose to go to vision Nissan to repair my car I will definitely go there again in the future, they treat you with care and respect. Thank you Vision Nissan Greece ❤️ More

by iviem48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very caring staff members
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