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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
662 Reviews

663 Reviews of Bob Johnson Nissan - Service Center

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May 26, 2025

service was great did take longer then they said when I arrived but overall pleased, service department was friendly More

by PATTIDIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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May 26, 2025

They were courteous, the estimated time they gave me was exactly correct. They went over everything with me. It was a good experience. More

by lenda1784
Recommend Dealer
Yes
Employees Worked With
Sean Wiggins
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May 25, 2025

Service was good! Took a little longer then told but they were busy so I understand. I appreciate that the first service appointment was free, very nice surprise. More

by rlindsay6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2025

Ran on time and saw to my car quickly and efficiently. And didn't charge me for my first service! More

by rebeccamacf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025

Pleasant staff. Communicate well with customers. They made sure I clearly understood what work was being done on my car and what the cost would be, before they star More

by Shawnewri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025

Sean was very helpful and very kind. I am glad the mechanics found the problems they found in my car. They got my car taken care of record time, especially being the holiday weekend. More

by SANDYWESTVEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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May 22, 2025

Great service, did not have to wait long. Thorough check of car functions. Good experience! More

by jnw461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 21, 2025

Colton at the service department was excellent to work with. We really do appreciate him More

by LUCILLEFEDELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 21, 2025

Vision Nissan Greece has the BEST Service Department and Customer Service I have ever experienced! More

by S DeLorenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark, Sean and Morgan in the Service Department
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May 22, 2025 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 20, 2025

Worst customer service of any dealership I’ve been to. They never call you back, they had my SUV for over a month. Nissan is terrible product. I will never go back to this dealership and I will never buy More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Vision Nissan Greece responded

"Kj" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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