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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
664 Reviews

664 Reviews of Bob Johnson Nissan - Service Center

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May 26, 2025

Three hours for radio update seems awful long and then when they told me my car was done they hit my keys and it was still inside the building in the bay More

by bobl381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who i worked with
May 26, 2025

I had a pleasant experience,staff was very welcoming and service was done in no time More

by rseche44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Wiggins
May 26, 2025

service was great did take longer then they said when I arrived but overall pleased, service department was friendly More

by PATTIDIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
May 26, 2025

They were courteous, the estimated time they gave me was exactly correct. They went over everything with me. It was a good experience. More

by lenda1784
Recommend Dealer
Yes
Employees Worked With
Sean Wiggins
May 25, 2025

Service was good! Took a little longer then told but they were busy so I understand. I appreciate that the first service appointment was free, very nice surprise. More

by rlindsay6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Ran on time and saw to my car quickly and efficiently. And didn't charge me for my first service! More

by rebeccamacf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Pleasant staff. Communicate well with customers. They made sure I clearly understood what work was being done on my car and what the cost would be, before they star More

by Shawnewri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Sean was very helpful and very kind. I am glad the mechanics found the problems they found in my car. They got my car taken care of record time, especially being the holiday weekend. More

by SANDYWESTVEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
May 22, 2025

Great service, did not have to wait long. Thorough check of car functions. Good experience! More

by jnw461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 21, 2025

Colton at the service department was excellent to work with. We really do appreciate him More

by LUCILLEFEDELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!