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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
663 Reviews

663 Reviews of Bob Johnson Nissan - Service Center

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June 11, 2025

Got there a little early but they took me right in. The service was completed in a good and timely manor. They didn't find any problems like most dealerships. Very satisfied. More

by CARKIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Jun 11, 2025 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 10, 2025

Shawn is a great guy, he gets the job done fast and efficient. Never had Problem with service from him. More

by pamsosimple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 08, 2025

Always friendly and polite. Service is quick and efficient. My car is always left clean and well maintained when finished. More

by Shay Nowak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 08, 2025

Fast service, fair price Pretty sure I would go back Fast, friendly service with a good price More

by billybojimbob
Recommend Dealer
Yes
Jun 11, 2025 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 08, 2025

I enjoy the great customer service, and the warm welcome that I received at VN. More

by LULASBOI843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service dept is the best. I give them all 10
Jun 11, 2025 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 08, 2025

Absolutely no follow up. We went to pick up the car and the service dept was closed, yet their website said they were open for another hour. We inquired about a problem w More

by MICHAEL ZAZZARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The General Manager, Mike
Jun 11, 2025 -

Vision Nissan Greece responded

We value and appreciate your business, Michael. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 07, 2025

Was able to schedule fast and the work was also done fast great customer service. More

by Jasen129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blonde service girl
Jun 11, 2025 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 07, 2025

The worst salesman ever. Spent hardly anytime explaining about the various truck operations while I sat alone for several hours. I felt sick was getting worse. I was sweating More

by amanlarry1514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dumka
Jun 11, 2025 -

Vision Nissan Greece responded

Thank you for bringing this to our attention, Larry. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to our President of Sales and to the General Manager of the dealership.

June 06, 2025

The oil change, tire rotation, inspection were very good. Car has 6400 miles and the doors don't lock. They want to charge $179 to find out why. The car is only 1 year old and kept inside More

by eastridgelady1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Nissan Greece responded

"Eastridgelady1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 04, 2025

I had an appointment for inspection, tire rotation, and oil change when I got there he told me 2 1/2 hours. I told him just do the inspection because I have to have it done today. I didn't have 2 1/2 hours More

by billybojimbob
Recommend Dealer
No
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