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Vision Kia - Service Center

East Rochester, NY

4.4
583 Reviews

583 Reviews of Vision Kia - Service Center

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March 09, 2021

Fast service and great communication. This visit was a scheduled oil change. I was able to wait for my car and the waiting area was not crowded. I appreciate that everyone had on a mask for the safety of More

by MARTINA.LUCAS97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

Hi Martina! We're glad to hear you enjoyed your visit! Customer satisfaction is our top priority so it is amazing to hear we have achieved this! Have a wonderful day!

March 08, 2021

Great service! First oil change on my 2021 Seltos. 😊 I think it was Jordan at the service desk. He was very kind to fit me in even tho I hadn’t made an appointment. 🤗 More

by AURORAMAMA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We thank you for the wonderful review and look forward to your next visit!

March 05, 2021

I always do my oil changes at kia in East Rochester, the staff is super friendly, I would recommend them to all my friends. Hopefully getting a new car from them soon More

by COOKIEFACE99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Vision Kia East Rochester responded

Thank you so much for your high rating! We truly appreciate you taking the time to write out such an amazing review of our team here at Vision Kia East Rochester!

March 05, 2021

Very good service, kind staff, nice waiting room. They are not pushy about getting you to spend more money. I got my oil Change & tire rotation. More

by SMARTIN042015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany, Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

This is wonderful to hear! Our service department holds its services to highest of standards and always tries to work efficiently and quickly. We are happy you found this to be the case during your visit!

March 04, 2021

All good. Recall done. Ready when I got out of work. Love their service . Not much more to say . Always efficient. On time. Polite and friendly More

by IAM410US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

This is wonderful to hear! Our service department holds its services to highest of standards and always tries to work efficiently and quickly. We are happy you found this to be the case during your visit!

March 04, 2021

Scheduled an oil change and tire rotation. Declined the car wash. Showed up and was told it would take about 45 minutes. After 30 min, car was still in the lot. No communication to me about a delay. It fin More

by DHOLLID2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Vision Kia East Rochester responded

It is disappointing for me to hear that your experience was anything less than great. I would like to apologize to you directly and rectify this situation for you. Please give me a call at 585-509-1200, my name is Dan Edwards and I am the owner.

March 04, 2021

They are all so friendly and really gave me a good deal on my car and when I go in to have the car serviced they are so nice and I love there waiting area and accommodations I would and do highly recommend More

by JETT63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian M., Drew C., Jake G., Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

We are happy to hear you had a great experience and appreciate your recommendation! Thank you for your 5 star review!

March 04, 2021

Was there for a NYS Inspection. Everything was done when they said it would be, and they rinsed the salt off the car as an added bonus. Friendly staff as always. More

by CRITELLIM23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Vision Kia East Rochester responded

Thank you so much for taking the time to write out such a great review of the Vision team! We appreciate your support and your continuous business with Vision Kia East Rochester!

March 04, 2021

Everything I needed to be taken care of was taken care of properly. Everyone was nice and efficient. I was called when my car was ready so that was good More

by ERICAMFINKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

Hi Erica! We're glad to hear you enjoyed your visit! Customer satisfaction is our top priority so it is amazing to hear we have achieved this! Have a wonderful day!

March 04, 2021

great service everything always done in a timely manor , and done right the first time. Service personal is always upbeat and eager to help. Always a good experience . More

by MIKEC.2339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles ,Jonathon, Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

Hi Mike! This is wonderful to hear! Our service department holds its services to highest of standards and always tries to work efficiently and quickly. We are happy you found this to be the case during your visit!