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Vision Kia - Service Center

East Rochester, NY

4.4
635 Reviews
Call Service Center (585) 460-5917

635 Reviews of Vision Kia - Service Center

Sort by
November 04, 2023

Personable, efficient, responsive. Accomplish things in a timely manner. A pleasure to deal with. Kudos! More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 04, 2023

2 hours and 10 minutes for an oil change and tire rotation is way to long More

by TERRYKROCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Vision Kia East Rochester responded

Thank you for bringing this to our attention, Terry. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

November 01, 2023

My Kia had a recall for some fuel injection pump I called they made an appointment for me and I assume that the part was in when I got there they took the car and came back 20 minutes later with the bad news More

by Vmeb55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service good but no knowledge of their stock.
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Nov 01, 2023 -

Vision Kia East Rochester responded

"Vmeb55" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 01, 2023

Pleasant. Friendly staff. Quick service. I made appointment on line for oil change. Clean wait room More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist, cashier
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Nov 01, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 01, 2023

Fast and courteous service was there for my first oil change. My car also was found to have two recalls that were taken care of at the same time. More

by rbbelsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly,Balley
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Nov 01, 2023 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 01, 2023

Courteous, professional, prompt. Staff had all the warranty data and service agreements at their fingertips. Made my visit simple and efficient. More

by garysodea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet
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Nov 01, 2023 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 31, 2023

They met all of my needs in a timely and professional manner. Open and honest communication was key More

by mrogers14
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 31, 2023

Nice They were helpful and knowledgeable They made it so we could get the recall done More

by JANALYNRUDER
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 01, 2023 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 31, 2023

Second car I have bought from dealership only complaint I have would be how long it takes for service visits, usually takes hour and a half for oil change More

by JARVISMATTHEW35
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam, David, AJ, Nick Cordi
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Nov 01, 2023 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 30, 2023

Friendly staff that greeted me upon arrival and checked me in. work was completed in a very timely manner More

by DLEBEAU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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