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Vision Kia - Service Center

East Rochester, NY

4.4
635 Reviews
Call Service Center (585) 460-5917

635 Reviews of Vision Kia - Service Center

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February 09, 2024

The person kept me informed and was very nice. She made sure everything I needed was done and made sure the process was quick since I had my young child with me. More

by j_oehlbeck
Recommend Dealer
Yes
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Feb 13, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 09, 2024

Oil change and inspection Checked on pre-ordered touch up paint but it isn't available yet More

by mas0
Recommend Dealer
Yes
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Feb 13, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 08, 2024

Kelly was terrific both when I dropped my car off as well as when I picked it up. She is personable and professional, and answered the questions I had. More

by CONSPIRACY_HOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
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Feb 08, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 08, 2024

Staff was very friendly, super helpful, and had me in and out in a timely manner. More

by cbaker042
Recommend Dealer
Yes
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Feb 13, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 08, 2024

Conscientious, friendly and professional personnel. Service performed on time as promised and without any xxxx-ups. More

by Papapeted
Recommend Dealer
Yes
Employees Worked With
Manny
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Feb 13, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 13, 2023

Very unprofessional customer service and never returned my calls. Work that was done was fine. More

by PWOODCOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
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Nov 14, 2023 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 09, 2023

excellent service with a smile, kept me informed the whole time throughout the service apointment very professional More

by zmiller91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2023

Always great customer service They are by far the best dealership I have been to and the customer service is superb. More

by Estherhale123
Recommend Dealer
Yes
Employees Worked With
A women she was very friendly and knowledgeable
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Nov 08, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 07, 2023

Absolutely the worst experience I’ve ever had at any business! Wouldn’t recommend to my worst enemy. Adam denker and the entire sales and service staff are dishonest, absolutely unresponsive and not hel More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
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Nov 07, 2023 -

Vision Kia East Rochester responded

Phil. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 05, 2023

The folks at Vision Kia go to the extra mile to make sure that their customers are properly taken care of and accommodated. They go out of their way to be helpful and engaging. The work is always done in a t More

by PHONOTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
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