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Vision Kia - Service Center

East Rochester, NY

4.4
635 Reviews

635 Reviews of Vision Kia - Service Center

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March 16, 2024

Everyone that helped was great. Got things done in a timely manor. I appreciate it. More

by jpalermo1322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 12, 2024

Knowledgeable and courteous workers, and good service as far as I can tell so far. the lot was really jammed with cars and a little difficult to maneuver around in but. Other than that everything was great More

by JOHNANTONUCCI76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

March 11, 2024

They were very helpful and conscious of making the visit as quick as possible. Very considerate More

by mjjhnsn2
Recommend Dealer
Yes
March 11, 2024

Appointment was timely. Staff pleasant and helpful. Not able to find what caused the problem ( only happened once) More

by katherine_duffy
Recommend Dealer
Yes
Mar 11, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback!

March 10, 2024

Everyone is so nice there. I enjoy the family like atmosphere. I sent friends there last Saturday to buy a car More

by CMUNDRY
Recommend Dealer
Yes
Employees Worked With
Pito in the service department
March 10, 2024

Kept me well informed of what was happening with my car. Very reasonable advising of the work to be done. More

by JIMMOOMAW1119
Recommend Dealer
Yes
March 10, 2024

$78,500+ EV9 and 1k miles. Have had it just over 2-months. It's in service for the second time. This time it is now up to Kia Tech line to fix (who knows how long that will be More

by hleblond
Recommend Dealer
No
Employees Worked With
several in service
Mar 13, 2024 -

Vision Kia East Rochester responded

"EV9Owner" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 10, 2024

He has yet to return several calls. It's been weeks. I would tell people to RUN AWAY from Vision, with the way we were treated More

by JennaBrian2337
Recommend Dealer
No
Employees Worked With
Johnny
March 07, 2024

Excellent as always. Manny and his crew have consistently provided top notch service over the years More

by MHOPKIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Mar 07, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 06, 2024

Service was completed quickly and customer service was outstanding. Waiting area was clean and comfortable. More

by LTROUERBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Mar 06, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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