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Vision Kia - Service Center

East Rochester, NY

4.4
615 Reviews
Call Service Center (585) 460-5917

615 Reviews of Vision Kia - Service Center

Sort by
February 01, 2025

Even though my car is under warranty, I wasn’t contacted to be told what was wrong or how they were going to fix the issue. It was taken care of quickly and I got in the next day. I just would have apprecia More

by KAITLYN.GAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda or another in female in the service department
Report | Print
January 31, 2025

15 words? 15 words? Excellent service courteous and helpful and fun to talk to and expensive. More

by DEDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, JOE KRUPPENBACHER
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January 23, 2025

The dealer and its work is fine. I don’t appreciate all the additional things they want to do when I bring it in that the car doesn’t need. The prices are also outrageous. More

by CDKDOWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

January 20, 2025

Customer service from Ashley and Gino was awesome. They were very friendly and professional. Enjoyed having the service done there. More

by nancy59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and Gino
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 19, 2025

Not thrilled with the upsale mentality or that my vehicle and myself as a customer were no longer in their computer system when I had service done there less than 6 months earlier More

by pegonijt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2025

Staff was professional and kept me informed of the progress through the visit while I waited More

by EILEENCACC1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 16, 2025

Polite and friendly. Repairs done in a timely manner and well done. Nice touch having the car washed. A bit pricey however. More

by CDKDOWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 14, 2025

Great Customer Services! Service was complete in a good time and the car was clean More

by Pedro Cardoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 15, 2025 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

January 13, 2025

It was expensive and took a very long time for a simple oil change. The end More

by FOURD1ACRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above. Don't recall their name
Report | Print
Jan 15, 2025 -

Vision Kia East Rochester responded

"FOURD1ACRES" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 11, 2025

very pleased with the customer service, rental option while getting my recalls done. very proffessional More

by kellygreeley43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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