Vision Kia - Service Center

They couldn’t find the problem, it wouldn’t do it for them. The next single light it did it again. Problem: when you pull away from a light,stop sign or changing lanes on expressway and you put your foo them. The next single light it did it again. Problem: when you pull away from a light,stop sign or changing lanes on expressway and you put your foot on the gas pedal,nothing happens. You have to kick the accelerator to get any response from the vehicle. I’ve been driving every type and size vehicle for the past 65 years and this is the most dangerous vehicle I have ever driven. I also had the oil changed while there. More

I brought my car in for an oil change and three recalls. I was told that it would be ready in about an hour and 15 minutes and it was ready in that time to the minute. I also had asked for a tire rotation a I was told that it would be ready in about an hour and 15 minutes and it was ready in that time to the minute. I also had asked for a tire rotation and they told me that it was not necessary. They could have just done it and charged me for it but they didn’t. More

The communication with the store was not good. I had to keep calling back and had to do all the legwork with the insurance company. They owe me a refund and are making me wait several weeks for a I had to keep calling back and had to do all the legwork with the insurance company. They owe me a refund and are making me wait several weeks for a check. If they needed money from me I am sure they wouldn’t give me several weeks. More

Easy in and out for my appointment to address an issue with a recall notification. No fuss, no muss! with a recall notification. No fuss, no muss! More

Poor. No paper work from the Vision Kia in E. Rochester for my car’s recall work. Long wait. No paper work from the Vision Kia in E. Rochester for my car’s recall work. Long wait. More

Great job with communication and willingness to listen and help with specific requests we had for a car. It was great to have everything done by phone and email as we live 60 miles away. We agreed on a pr and help with specific requests we had for a car. It was great to have everything done by phone and email as we live 60 miles away. We agreed on a price, and the insurance and registration were completed before we came to pick up the car a few days later. Completely satisfied! More

Not happy with my overall treatment. Asked to have seatbelt in backseat that seizes up looked at. Told that it should seize--not under normal driving conditions. Also upholder in back sl Asked to have seatbelt in backseat that seizes up looked at. Told that it should seize--not under normal driving conditions. Also upholder in back slants and drinks spill. Told seats need to be up right and they were at the time it was used. Had to put a towel under it to support it. told all operating fine and not we could not find the problem but bring back if continues. Just to be told nothing wrong was inappropriate. Asked to put additives in my gas and oil???? What was that about? This is my first Kia and I did not get an answer about the additives that made me feel it would be necessary. My car was parked outside in a space so tight I had to have a person from showroom get it out of the spot. Even he needed to back and forth about 4 times to get the car out. I apologize if I seem cranky or upset but I have had many cars And dealerships and this is first one I am unhappy with. Considering trying another Kia dealership for my next service. More

Knowledgeable for scam problem and helpful with auto repair. Clean and well cared for waiting lounge. repair. Clean and well cared for waiting lounge. More