Vision Hyundai of Webster

Feel I was taken advantage of. Came in for oil change and NYS inspection. Was told should have fuel induction service, cost $200. Once car up on lift they told me I needed tire ro Came in for oil change and NYS inspection. Was told should have fuel induction service, cost $200. Once car up on lift they told me I needed tire rotation and alignment, cost $160. Figured they knew their business, so I agreed to these things. Looked up fuel induction service once I got home. This service not listed in recommendation service maintenance. Not usually needed until 30,000-50,000 miles, or unless car running rough. Yes, car is 5 years old, but less than 12,000 miles, runs fine. They never once asked how the car was running. This was definitely a case of dealer adding unnecessary service to make more money. Makes me wonder if alignment was really needed.........In the future I'll be going to local mechanic that I know personally and trust not to take advantage of me because we live in the same town. Gave Service Manager 3 stars because I had been cold called by sales department the day before my service appointment wanting me to take a test drive rather than wait for my service and the guy would not accept "NO" for my answer. I had to tell him "NO" multiple times. Service manager apologized, said they don't cold call customers, and addressed that issue with the Sales Department. This guy had actually had cold called me! Then while waiting I was called by some one in the Acquisitions Department who said he was in the Webster location. I asked several times if he was actually at the Webster location and I told him if he was in the building to come talk to me in person in the waiting room. No one showed up. When I asked Dave, he told me there is no one at their location by the name of Maleek, had to be someone from their main head quarters. Apparently this survey won't be accepted unless I check either Sales (new) or Sales (used) as Reason For Visit. That's stupid as I came in for service, not Sales. I will check "used" so I can submit the survey More

The team was very helpful in getting me a car as a first time car buyer and student time car buyer and student More

Called Vision Hyundai in Webster, NY for my first oil change in my new Tucson. The answering message was that I didn’t need to make an appointment for an oil change. Soo when I went in the attendant aske change in my new Tucson. The answering message was that I didn’t need to make an appointment for an oil change. Soo when I went in the attendant asked if I had a an appointment. When I said no and explained that I initially called for one he asked if I would like to make an appointment for another day. Ah No!! He was nice but it’s my first time in the service area and I didn’t like the confusion over an appointment or not. I was content to wait the hour that it took. Every one was pleasant. And my was cared for. I will know better next time. More

Happy with sales person was very friendly and nice. Dealership was clean and nice. Wife was happy too. Dealership was clean and nice. Wife was happy too. More

Great people n quick service. I brought my car in early and it was done early. I’m very happy I brought my car in early and it was done early. I’m very happy More

They helped us address the issue with our 2014 Santa Fe in a timely and satisfactory manner. They didn’t xx us or mislead us in anyway but delivered what we felt was a gentleman/professional manner. in a timely and satisfactory manner. They didn’t xx us or mislead us in anyway but delivered what we felt was a gentleman/professional manner. More

Great people, great place. They do everything right. I enjoyed buying my new car and will see them when I am ready for another new car They do everything right. I enjoyed buying my new car and will see them when I am ready for another new car More

We were greeted as soon as we arrived and started the Q & A process of what we were looking for and answered our questions about leasing versus buying a car. We are pleased with our decision. Dan was very h A process of what we were looking for and answered our questions about leasing versus buying a car. We are pleased with our decision. Dan was very helpful in explaining the paperwork. It has been a number of years since we purchased a car, what a difference! Although, it seems to take just as long and they still don't have our email address spelled correctly. The music playing was a bit loud and distracting, but all in all a nice experience. More