Vision Hyundai of Canandaigua - Service Center

Never any issues, things get taken care of and things are communicated well. If waiting or leaving the car it is still often ready very quickly communicated well. If waiting or leaving the car it is still often ready very quickly More

Had some warranty work done, service was top notch, staff was friendly and accommodating. The service was done in an expedient manner. A great dealership was friendly and accommodating. The service was done in an expedient manner. A great dealership More

The service department is very thorough in that informs of all work that was and of future work that will be done to keep your vehicle in proper shape of all work that was and of future work that will be done to keep your vehicle in proper shape More

I can never get thru to the service dept on the phone. I left 2 voicemails 2 days in a row. I called 4-5 times total. But it’s not this one time that happens every time I call service. One time I had I left 2 voicemails 2 days in a row. I called 4-5 times total. But it’s not this one time that happens every time I call service. One time I had to call sales to get someone in service. More

Offered me a loaner car without having to ask. Service was done on time. Everyone was very polite and helpful. Service was done on time. Everyone was very polite and helpful. More

My experience has been frustrating and unprofessional, and I believe it needs attention. it was extremely difficult to get in touch with the service team. There were many of my calls that went unanswer and I believe it needs attention. it was extremely difficult to get in touch with the service team. There were many of my calls that went unanswered and I never received a call back. Even though I told the team that I was a teacher and not available to answer calls during certain times, the few calls I did receive were during those times I was unavailable. This was extremely frustrating. The repair took an unacceptably long time. The entire time I had unclear communication. I also felt like I was being taken advantage of. I was told that my flex pipe needed to be replaced and I almost payed for that work. However, after I asked more questions I learned that my vehicle was actually drivable without this repair. It would have been more transparent and honest to tell me that the part was rotted but still usable. I appreciate recommendations but not sneaky additional add ons. When I finally got my car back, there were many problems. The battery was dead, the tires were dangerously low, and the license plates were detached. Nobody informed me of any of this I had to discover it myself. I was then told that I would need to pay $90 to have the plates reattached, which I find unacceptable after such a long wait and poor service. Good service would have taken care of these issues at the very least After my car was stolen due to an error in the cars design, I chose Vision Hyundai to repair my vehicle. This is because I thought that the techs and service team would have my back and do everything by the book, helping me along the way to understand what was going on. There was instead a huge lack of professionalism and expertise. I was met with confusion and frustration. I remained polite and patient throughout this process, but unfortunately, this did not yield any positive results. I will never return to vision Hyundai or purchase a Hyundai vehicle and I will inform anyone seeking car repairs of my experience. I really hope something is done about this. More

Hyundai of Canandaigua provided excellent customer service. Service professionals did an outstanding repair. Thank you. service. Service professionals did an outstanding repair. Thank you. More

The service personnel were very friendly and accommodating. Very smooth experience. Happy to do business there again. accommodating. Very smooth experience. Happy to do business there again. More