Vision Hyundai of Canandaigua - Service Center

Service desk was rude and interrupting when calling to make appointment for recall. We specifically asked if parts were in for the recall, and were ultimately told yes. When I arrived at my appointment make appointment for recall. We specifically asked if parts were in for the recall, and were ultimately told yes. When I arrived at my appointment time, service took the vehicle in, and an hour later came out to tell me that they don’t have the recall parts in. So why did it take an hour to figure that out? Furthermore, why wasn’t I advised before coming in? The woman at the desk was again rude and unhelpful. My time is valuable, and this dealership did nothing but waste my time. More

Came in for a scheduled recall and was there over an hour. They did not have the coolant needed to address the recall so I have to come back. Very inconvenient. hour. They did not have the coolant needed to address the recall so I have to come back. Very inconvenient. More

For over 15 years the Canandaigua Hyundai has consistently demonstrated professionalism when not only servicing my car but interacting with me and other customers In my presence. I highly recomme consistently demonstrated professionalism when not only servicing my car but interacting with me and other customers In my presence. I highly recommend them for your car service! More

6 months after purchasing a new car from them and every step of the process except the paperwork has been a nightmare. They lost the second key and have yet to replace it and have dented my car in the pro step of the process except the paperwork has been a nightmare. They lost the second key and have yet to replace it and have dented my car in the process. I'm still waiting for this to be resolved. More

I bought my 2018 Hyundai Tucson here and Everytime I go in it is a battle to receive the services that I pre-payed for and that are in my contract. It also took months to receive my second set of keys in it is a battle to receive the services that I pre-payed for and that are in my contract. It also took months to receive my second set of keys (they promise that every car sold comes with 2 sets) I had to contact the salesman 5-6 times and talk to the service desk when I was in for something else in order for them to finally order a second set of keys. Then they tried to charge me for them when I came in to receive them. The service desk is almost impossible to get through to when calling and if I leave a message I either don't get a response at all or It takes days to hear back. At one point I went in just to have a tail light changed, they accidentally cracked my tail light and informed me that they would order a new one right away and change it free of charge. I was very understanding and appreciative, as accidents happen. I contacted them 3-4 weeks later to see if the tail light had been delivered yet, only for them to tell me they never ordered a tail light and there was nothing in my chart about the incident. Eventually they cleared it up, but I went almost 2 months with a broken tail light because of their negligence and if I hadn't contacted them they would have never fixed their mistake. It seems I always have to jump through hoops in order to receive proper services. Definitely will be going through a different dealer next time I buy a car. More

The service department staff greeted me by name, thanked me for coming in and verified what my appointment was for. The work was done in a timely fashion. I appreciate the personal, friendly service and tim me for coming in and verified what my appointment was for. The work was done in a timely fashion. I appreciate the personal, friendly service and timely turnaround time. More

My detailing was not completed. They also removed my sticker across the screen. There was dust on my dashboard and surrounding areas, glitter on my drivers seat, etc. They also removed my sticker across the screen. There was dust on my dashboard and surrounding areas, glitter on my drivers seat, etc. More

I've used dealership since 2008, this was furst time dissatisfied, 8/25 i called to get oil/inspection/tire rotation, there was nothing for 2 weeks, inspectoon was due on 9/1, about 3 weeks later i agai dissatisfied, 8/25 i called to get oil/inspection/tire rotation, there was nothing for 2 weeks, inspectoon was due on 9/1, about 3 weeks later i again called for oil change/rotation left msg in 9/21 , no return call. Called the following week, 9/25 or 26, appt give for 10/7 at 8am. I was told that if i come for the express i would wait 3 hours, but the phone clearing encourages express lane, i was told no appts after 430p even on tue and thursday,which i thought to be the later appts until 6p., It was very frustrating, as I've been with yhis dearlship since 2008. I have never had such a hard making an appt. We all work, we are all very busy... More

Great service, they answer the phone every time I call! Great communication. Would highly recommend! Great communication. Would highly recommend! More

I had an unexpected stop at your parts and service department and both were very accommodating. Service was able to fit me in and I was out of there in a reasonable amount of time. I was really impres department and both were very accommodating. Service was able to fit me in and I was out of there in a reasonable amount of time. I was really impressed with the friendliness and willingness to help by your employees. More