Vision Hyundai of Canandaigua - Service Center

Jonathan and Cameron offered a seamless and trouble free process getting several warranty repairs done as well as oil change. process getting several warranty repairs done as well as oil change. More

Very hard to get ahold of anyone at the service desk. Was told there was a loaner car available and I could come anytime after 12(noon) because they needed to clean it and fill the gas tank. I arrived at Was told there was a loaner car available and I could come anytime after 12(noon) because they needed to clean it and fill the gas tank. I arrived at 3. The workers at the desk said there was no loaner available for me and they were not sure why someone would call me. They tracked down the loner I was supposed to receive. It was not cleaned. It only had a quarter tank of gas. When I checked out after picking my car up I received a packet about my alignment being off. No one called to explain that or if I wanted that taken care of while my car was already in the shop. I am not impressed. More

Good customer service , taken care of quickly and efficiently. Everyone is friendly and helpful. I would recommend the service department. efficiently. Everyone is friendly and helpful. I would recommend the service department. More

Service desk was rude and interrupting when calling to make appointment for recall. We specifically asked if parts were in for the recall, and were ultimately told yes. When I arrived at my appointment make appointment for recall. We specifically asked if parts were in for the recall, and were ultimately told yes. When I arrived at my appointment time, service took the vehicle in, and an hour later came out to tell me that they don’t have the recall parts in. So why did it take an hour to figure that out? Furthermore, why wasn’t I advised before coming in? The woman at the desk was again rude and unhelpful. My time is valuable, and this dealership did nothing but waste my time. More

Came in for a scheduled recall and was there over an hour. They did not have the coolant needed to address the recall so I have to come back. Very inconvenient. hour. They did not have the coolant needed to address the recall so I have to come back. Very inconvenient. More

For over 15 years the Canandaigua Hyundai has consistently demonstrated professionalism when not only servicing my car but interacting with me and other customers In my presence. I highly recomme consistently demonstrated professionalism when not only servicing my car but interacting with me and other customers In my presence. I highly recommend them for your car service! More

6 months after purchasing a new car from them and every step of the process except the paperwork has been a nightmare. They lost the second key and have yet to replace it and have dented my car in the pro step of the process except the paperwork has been a nightmare. They lost the second key and have yet to replace it and have dented my car in the process. I'm still waiting for this to be resolved. More

I bought my 2018 Hyundai Tucson here and Everytime I go in it is a battle to receive the services that I pre-payed for and that are in my contract. It also took months to receive my second set of keys in it is a battle to receive the services that I pre-payed for and that are in my contract. It also took months to receive my second set of keys (they promise that every car sold comes with 2 sets) I had to contact the salesman 5-6 times and talk to the service desk when I was in for something else in order for them to finally order a second set of keys. Then they tried to charge me for them when I came in to receive them. The service desk is almost impossible to get through to when calling and if I leave a message I either don't get a response at all or It takes days to hear back. At one point I went in just to have a tail light changed, they accidentally cracked my tail light and informed me that they would order a new one right away and change it free of charge. I was very understanding and appreciative, as accidents happen. I contacted them 3-4 weeks later to see if the tail light had been delivered yet, only for them to tell me they never ordered a tail light and there was nothing in my chart about the incident. Eventually they cleared it up, but I went almost 2 months with a broken tail light because of their negligence and if I hadn't contacted them they would have never fixed their mistake. It seems I always have to jump through hoops in order to receive proper services. Definitely will be going through a different dealer next time I buy a car. More

The service department staff greeted me by name, thanked me for coming in and verified what my appointment was for. The work was done in a timely fashion. I appreciate the personal, friendly service and tim me for coming in and verified what my appointment was for. The work was done in a timely fashion. I appreciate the personal, friendly service and timely turnaround time. More

My detailing was not completed. They also removed my sticker across the screen. There was dust on my dashboard and surrounding areas, glitter on my drivers seat, etc. They also removed my sticker across the screen. There was dust on my dashboard and surrounding areas, glitter on my drivers seat, etc. More