Vision Hyundai of Canandaigua - Service Center

I bought a brand new Santa Cruz and was told the anti rust would be applied before pick up. Fast forward a week and I check my oil to find out it looks weird so I send a picture to my sales rep and he no rust would be applied before pick up. Fast forward a week and I check my oil to find out it looks weird so I send a picture to my sales rep and he notices they only applied it to one spot and not correctly. Then I find the fender flare has a broke clip so I asked them to look at it while getting the rust proof reapplied and they said I had to bring it back. I bring it back for the day and suddenly they don't have the parts. I pick it up after they get them just to be told they had them the whole. Waste of my time and money and according to google reviews this happens all the time. If it weren't for the sales rep and my brother's girlfriend working there I can't imagine the headache I would have had to put up with. So disappointing! More

Stopped in for an oil change and they got me in right away. Was in and out quicker than I anticipated. Very friendly team and great customer experience. away. Was in and out quicker than I anticipated. Very friendly team and great customer experience. More

Excellent customer service. From intake to pickup it was a pleasant experience. Clear communication throughout the process. From intake to pickup it was a pleasant experience. Clear communication throughout the process. More

Very friendly, and service was done in a timely fashion. I’ll be back for my service work. Thank you!😊 I’ll be back for my service work. Thank you!😊 More

It was a great experience and was given great attention and support from the salesman and the manager as well as service and support from the salesman and the manager as well as service More

It was so easy making the appointment and comfortable waiting while the oil changes was being done. They used to be so hard to get a hold of. They really stepped up their game. Very good now. waiting while the oil changes was being done. They used to be so hard to get a hold of. They really stepped up their game. Very good now. More

I had no issues per say. I did overhear an older couple complaining about lack of professional dress by the sales staff and the waiting area not being equipped for shorter pe I did overhear an older couple complaining about lack of professional dress by the sales staff and the waiting area not being equipped for shorter persons. They had to sit at the round table in the waiting area, since the comfortable chairs couldn't be used ( her feet couldn't touch the floor, because she had to shimmy back to have back support on the chairs and she felt stupid not being able to then keep her feet on the floor). Just a suggestion...to gain repeat/loyal customers. At other dealerships my sales person most always stopped into service waiting area when I was there, if able. They knew I was coming in because service department would tell them, until they learned to see/recognize me for themselves. Made me feel special and that I wasn't just a commission to them. Bought three cars from that sales person over the years. They learned about my family and I learned about theirs, during those years. They made sure maintenance team knew about me too and they made notes in my account to reflect little personal things they learned about me, so others could as well, until we too became friends. Made for a very personal experience. Granted, I have only had my car 1 year but I can say I have no loyalty towards your dealership at this time. The gentleman at the service desk didn't even get my last name right. No biggie, I figured out he meant me, after second time saying my last name. It's those little things.... it's all business and no banter. If more personable, then they would have listened to me give my last name in check-in and rememberd it or made a note on the correct way to say my name. Last place, we were on first name bases. Funny how that changed AFTER the sale was made here!! More

Can’t talk with anyone from Service, have to leave message, wait for text back! message, wait for text back! More

I was disappointed this time because although I had an appointment, it took over 2 hours to get an oil change and tire rotation. appointment, it took over 2 hours to get an oil change and tire rotation. More

Poor customer service promise you to replace parts that are defective and they still haven't resolved the problem and it's been 6 months..still waiting gor my extended warranty on the car and I still haven are defective and they still haven't resolved the problem and it's been 6 months..still waiting gor my extended warranty on the car and I still haven't received it..I wouldn't buy from them again..I'm just a sale nothing more.. More