Vision Hyundai of Canandaigua - Service Center

My fourth trip in for service on the same problem and still no resolution. Totally disgusted with the service. still no resolution. Totally disgusted with the service. More

I’m always pleased with this dealership’s service, however, trying to get a hold of someone in this department can be difficult. I scheduled my appointment online and then canceled it, however, my new however, trying to get a hold of someone in this department can be difficult. I scheduled my appointment online and then canceled it, however, my new appointment got cancelled somehow also. I did text someone and they fixed it. More

Took 2 hours and 8 minutes for an oil change and tire rotation. Enough said. rotation. Enough said. More

Very excellent experience, about 6 months ago towed my car to your dealership my engine seized and with 97000 miles your dealership horned my warranty and in 2 weeks had put a new engine in . I tell every car to your dealership my engine seized and with 97000 miles your dealership horned my warranty and in 2 weeks had put a new engine in . I tell everyone I know to go to your dealership. More

Very happy with this dealership, mainly Phil Meek. I asked me to find me a car and he did. I asked me to find me a car and he did. More

Each visit has been a very pleasant experience unlike the previous dealership we have used. We will continue to use vision and I have recommended this dealer to others previous dealership we have used. We will continue to use vision and I have recommended this dealer to others More

Friendly, aware of what needed to be done. Directed me to lounge and gave apologies for delay due to last min. Appointments Directed me to lounge and gave apologies for delay due to last min. Appointments More

They listened to my concerns. Fixed all they could. Let me know what I need to have done Fixed all they could. Let me know what I need to have done More

great dealership - facility always spotless - employees always friendly and knowledgeable - been a customer since 2011 - with 5 vehicles purchased . always friendly and knowledgeable - been a customer since 2011 - with 5 vehicles purchased . More

I bought an EV Kona in December of 2023. Right away it didn't charge at certain locations. I went back to Canandaigua and they had no idea so sent me to Henrietta. They, too, had no idea. Ne Right away it didn't charge at certain locations. I went back to Canandaigua and they had no idea so sent me to Henrietta. They, too, had no idea. Neither location even had their chargers activated. I then start getting tire pressure warnings. We brought the car in for that, and they said there was a nail in the tire. We had a discussion about it being covered under our service plan, b so I approved the work. When I got to the dealer in Canandaigua they said it wasn't covered, and to talk to the cashier. The cashier wouldn't talk to me, but just charged me. I asked again about the service plan and she said talk to Service. I went back to service, where they looked it up and discovered that it was supposed to be covered. They called the cashier, who had already closed the bill. I was told that the needed to request a check for reimbursements, and it would take about a week. It's been multiple weeks and no check. I am also now getting calls from Vision corporate to settle my outstanding bill. We are not in a position financially where we just need to accept whatever the dealer says. We paid for every service and plan that was available and... my tire pressure sensors are still wonky, the tire doesn't hold air, and I still have trouble charging. So... why should we ever come back to Vision after this? More