Vision Hyundai of Canandaigua - Service Center

It was so easy making the appointment and comfortable waiting while the oil changes was being done. They used to be so hard to get a hold of. They really stepped up their game. Very good now. waiting while the oil changes was being done. They used to be so hard to get a hold of. They really stepped up their game. Very good now. More

I had no issues per say. I did overhear an older couple complaining about lack of professional dress by the sales staff and the waiting area not being equipped for shorter pe I did overhear an older couple complaining about lack of professional dress by the sales staff and the waiting area not being equipped for shorter persons. They had to sit at the round table in the waiting area, since the comfortable chairs couldn't be used ( her feet couldn't touch the floor, because she had to shimmy back to have back support on the chairs and she felt stupid not being able to then keep her feet on the floor). Just a suggestion...to gain repeat/loyal customers. At other dealerships my sales person most always stopped into service waiting area when I was there, if able. They knew I was coming in because service department would tell them, until they learned to see/recognize me for themselves. Made me feel special and that I wasn't just a commission to them. Bought three cars from that sales person over the years. They learned about my family and I learned about theirs, during those years. They made sure maintenance team knew about me too and they made notes in my account to reflect little personal things they learned about me, so others could as well, until we too became friends. Made for a very personal experience. Granted, I have only had my car 1 year but I can say I have no loyalty towards your dealership at this time. The gentleman at the service desk didn't even get my last name right. No biggie, I figured out he meant me, after second time saying my last name. It's those little things.... it's all business and no banter. If more personable, then they would have listened to me give my last name in check-in and rememberd it or made a note on the correct way to say my name. Last place, we were on first name bases. Funny how that changed AFTER the sale was made here!! More

Can’t talk with anyone from Service, have to leave message, wait for text back! message, wait for text back! More

Poor customer service promise you to replace parts that are defective and they still haven't resolved the problem and it's been 6 months..still waiting gor my extended warranty on the car and I still haven are defective and they still haven't resolved the problem and it's been 6 months..still waiting gor my extended warranty on the car and I still haven't received it..I wouldn't buy from them again..I'm just a sale nothing more.. More

I was disappointed this time because although I had an appointment, it took over 2 hours to get an oil change and tire rotation. appointment, it took over 2 hours to get an oil change and tire rotation. More

Service is very poor. Had to take car back after service because they scratched doir Had to take car back after service because they scratched doir More

Taken my car here for years. Really sad they lost Cameron, he was a great service advisor/manager. Cared about his customers and workers!! Don’t feel like the new one cares about Really sad they lost Cameron, he was a great service advisor/manager. Cared about his customers and workers!! Don’t feel like the new one cares about us like he did. Sometimes they don’t listen (specifically asked for full synthetic and they gave me regular oil last year). I also asked for them to use my free oil changes for life card (so it should be about $30 w full synthetic) and they just charged me full price. Everyone was busy or unavailable so had to just pay it. They’ve been disappointing lately, unfortunately. Once I hit 100,000 miles I won’t come back. More

They are professional and always listen to you about your car's problem. They explain things to you and how quickly a worn part should be changed - sometimes it is immediately and sometimes they tell you tha car's problem. They explain things to you and how quickly a worn part should be changed - sometimes it is immediately and sometimes they tell you that you have about x-number of miles before it comes concerning. More

Disappointed im my recent purchase. My car detail was not done. Told to bring it back had to take to nissan and still not done.. dont have that new car feeling at all. Been driving hyun My car detail was not done. Told to bring it back had to take to nissan and still not done.. dont have that new car feeling at all. Been driving hyundai since 2002 and deserve better More

They always seem to go out of their way to help me. I trust them implicitly. I trust them implicitly. More