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Vision Hyundai of Canandaigua - Service Center

Canandaigua, NY

4.2
509 Reviews

509 Reviews of Vision Hyundai of Canandaigua - Service Center

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August 06, 2024

Everyone here was so helpful and kind. I was driving from NY to Chicago when at the start of my trip the low engine oil light kept coming up on dashboard. They were able to squeeze me in f More

by kisanchez.186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall their names but they were both in the service area.
Aug 07, 2024 -

Vision Hyundai of Canandaigua responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 05, 2024

Service department scheduled the appointment knowing it would take 3+hours. It takes me over an hour to get there so I arrive about 15 minutes early then they tell me I have to reschedule because they don’ More

by Ebowers0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Brock
Aug 07, 2024 -

Vision Hyundai of Canandaigua responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 05, 2024

Service done timely, staff kind and courteous as always, easy to have work done here! More

by CWALL0129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanford Speranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Brock, Rob (Mr. Savings) Moraza
Aug 07, 2024 -

Vision Hyundai of Canandaigua responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 04, 2024

The Service department never answers your call or if you leave a message you never get a return call. I waited three weeks for someone to call me back after leaving two messages one per week and no one ever More

by TLGAGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanford Speranza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris W, Jeffrey Brock, Rob (Mr. Savings) Moraza
Aug 07, 2024 -

Vision Hyundai of Canandaigua responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 04, 2024

My Elantra was in the service area for over 2 months addressing an engine problem. The Service manager, Jessica Brown, was very courteous and personable in trying to explain what was causing delays in f More

by RTHOM188
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanford Speranza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Brock, Rob (Mr. Savings) Moraza
Aug 07, 2024 -

Vision Hyundai of Canandaigua responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 04, 2024

They never answer the phone or answer messages. The workers are not helpful and I find myself needed to keep taking it back for them to fix it. More

by bethanywilkins704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Brock, Rob (Mr. Savings) Moraza
Aug 07, 2024 -

Vision Hyundai of Canandaigua responded

Thank you for bringing this to our attention, Bethany. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 03, 2024

Pleasant and knowledgeable staff. The waiting area is filled with loud, shouting music that makes this dealer an unpleasant experience. More

by dan@kusnetzky.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with any of the above.
August 03, 2024

I was very pleased with the prompt and courteous service.. Chad Zimmerman was my SA . More

by AUNTY1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Zimmerman.
August 03, 2024

Got me right in without appointment last two times. My only concern would be the service center is always open until 7p but after 5p only have one mechanic on so if stop by after 5p there is high chanc More

by SSKS03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanford Speranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

Very kind, service was in and out! They made it easy and gave great detail! More

by hannahfinnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanford Speranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Brock, Rob (Mr. Savings) Moraza
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