Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Vision Hyundai of Canandaigua - Service Center
Canandaigua, NY
414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
414 Reviews of Vision Hyundai of Canandaigua - Service Center
Sort by
July 19, 2024
I've never been more frustrated with the lack of communication from a car dealership. I called the service desk countless times and no one ever answers the phone. Literally, try it youll see - they communication from a car dealership. I called the service desk countless times and no one ever answers the phone. Literally, try it youll see - they just let it roll to voicemail, which they dont call back. Over a 1 month span, I called them almost daily if not more, different times of day and no one in service ever answered. Neither did they return voice-mail. They sent me a couple of text messages in the beginning but they stopped replying to that too. This is about 45 minutes away for me and being without a car I was limited to what I could do. But I had to eventually get a ride out there to find out what was going on. When I arrived in person, miraculously they told me my cars engine was approved to be replaced under warranty and it's eligible for a free rental - meanwhile no one was calling or texting me back for the weeks leading up to this to let me know. They didnt even apologize. They just acted as though it was business as usual to just ignore calls and texts. There was also several employees walking around as well so its not like they were too short staffed to pick up a phone. However, I did not complain because I wanted to make sure they fixed the car correctly. Ultimately my car was there for a month to get the service done. No one told me when it was done either, I had to go there in person when i thought the car might be ready so i could get it back because still no one was calling back or texting. 2 days after i went and picked up my car they sent me a text in all caps that my car was ready. I said i already picked it up and i never heard from them again. Consequently I will never buy a car from this location since thats how they treat customers. If your car needs repair, I would choose anywhere but here. Could probably teach yourself how to do it on YouTube faster than they'll fix it. More
by ROULEKR
Verified CustomerEmployees Worked With
Other Employees :
John at service desk, Jeffrey Brock, Rob (Mr. Savings) Moraza
July 13, 2024
Last time it took 2 1/2 hrs. To get an oil change. Got call to buy a new Hyundai again, aggravating. Said many times I'm not interested. I can't afford the insurance on a Hyundai To get an oil change. Got call to buy a new Hyundai again, aggravating. Said many times I'm not interested. I can't afford the insurance on a Hyundai. Also, I have lifetime warranty on engine. That much is good.but I do have some issues with the car like seat belt retractors! More
by CAMCRAFTENTERPRISES
Employees Worked With
July 04, 2024
Feel taken care of when you come in for service. Free oil changes for 3 years! Free oil changes for 3 years! More
by hergingerness
July 02, 2024
They took me in as quickly as possible. Provided excellent, fast, professional service. I will use them again. Provided excellent, fast, professional service. I will use them again. More
by SETHMENSAH
June 30, 2024
They did a great job Very happy with service Work done on time Service writer very efficient on time Service writer very efficient More
by JVALENTI3
June 29, 2024
I haven't dealt with sales staff since ownership changed but the service department has always been excellent. Staff are polite and helpful, my car has always been ready within their estimated time frame, but the service department has always been excellent. Staff are polite and helpful, my car has always been ready within their estimated time frame, and I have never had a problem with the work done. The only issue I have had is with the out of state, high pressure sale people that call whenever I have a service appointment. The first time I got 3 calls within an hour. After complaining to the dealership, the second time I only got one call, and the person accepted that I was not interested in trading in my car without too much fuss. I would definitely shop for my next Tucson at Vision in Canandaigua. More
by VLR919
Employees Worked With
Our sales person, Alex, was awesome but he no longer is there.
June 25, 2024
They were extremely busy when i arrived for my appointment. The service writers at the desk were wonderful! And i know how stressful that job is! appointment. The service writers at the desk were wonderful! And i know how stressful that job is! More
by JROAR63
Employees Worked With
Service
June 22, 2024
Was not impressed with cars known to have been sold still being on their website. Not impressed with the price of the car in which I was interested changing 10% from one day to the next. Not impressed by the being on their website. Not impressed with the price of the car in which I was interested changing 10% from one day to the next. Not impressed by the disrespectful treatment of the salesman. Not impressed by the sales consultant's willingness to send us on a test drive with an unsafe car (two soft front tires). This led to a mocking statement "you're not seriously worried about getting stranded on a back road because of soft tires are you?" Did get prompt attention. More
by michael.schoeller
Employees Worked With
Phil
