Vision Hyundai of Canandaigua - Service Center

Friendly and honest. They do great work fast. I would definitely recommend getting your services thru Vision Hyundai. They do great work fast. I would definitely recommend getting your services thru Vision Hyundai. More

Bought a brand new $41000 Tuscan and and brought it in to check issue with the idle stop and go feature not working properly and undercoating I was promised when purchased Left my car there and when returned check issue with the idle stop and go feature not working properly and undercoating I was promised when purchased Left my car there and when returned 7hs later at 5p because no one called with an update my car was no where to be found. 10 minutes later it appeared. It had supposedly at the detail shop across the street. When it arrived my son was in his car in parking lot and saw them flying in the parking lot like a vat out of xxxx and then saw Vision employee get out with a backpack he had filled with stuff before exiting my car and food bags. Then I realized when I got in my car that there were 17 extra miles put on my car. So he was using it for personal use. Then get a few miles down the road and turn on my radio and had a new issue with the volume going all the way to 45(max) and would not go down or turn off. So I contacted the manager at Vision Hyundai Canandaigua and she told me she was going to review the video cameras. I brought it back in the following day to look at first issue again and the new issue that appeared while in their care s as bd asked manager about the video and she did not check cameras she asked the employee who obviously wss as s not going to tell her he was out driving my car. A week of having my car and got it back with no resolve. I told them when I dropped it off when the issue with the IGS happen the car acts like it doesn’t want to start and then when driving I cannot accelerate it acts like it is in neutral. I said the 2 issues are related so if it starts normal the IGS problem won’t happen. So when I picked it up she said they couldn’t find anything wrong and they drove it 3-4 times for about 100 miles. Which I told them there was no need to drive it if the car started normal. So 1 week without my car that only has 5500 miles on it and nothing got resolved and no one in trouble for joy riding in MY brand new car. Said they can give me the phone number to Hyundai. More

Generally speaking I was less pleased with this service appointment. I asked for the 35,000 mile service, but ended up with just an oil change. The tires weren’t rotated and no fluids were checked. I also appointment. I asked for the 35,000 mile service, but ended up with just an oil change. The tires weren’t rotated and no fluids were checked. I also purchased my vehicle when lifetime free oil changes were being offered. I was told that was not correct (so I’ll be looking for my paperwork). But even if that wasn’t the case, I wasn’t even offered the tire rotation. When I left, I got into my car and it started beeping with a beep I had never heard, I went back to the service desk and an employee came out to my car, somewhat displeased, and when I started it up, they realized the tech had left some sort of device under my dashboard. It was removed, and the beeping resolved, however, it made me question what other steps might have been skipped. More

Overall it seems that the work on the car that was done was done well. Check out experience to receive the bill and pay for the service was horrendous poor customer relations on the people that waited on u was done well. Check out experience to receive the bill and pay for the service was horrendous poor customer relations on the people that waited on us More

great customer care along with quality work. They go the extra mile every time I bring my car in for service. They go the extra mile every time I bring my car in for service. More

Could use some updates to the waiting area in the service department. We have had Subarus and Hondas and their service areas are much convenient and comfortable. department. We have had Subarus and Hondas and their service areas are much convenient and comfortable. More

Service lived up to my expectations, timely, efficient, friendly and professional. More than happy to recommend them. friendly and professional. More than happy to recommend them. More

I live in Fairport and use the service department in Canandaigua because they have treated me with excellent service, respect and honesty. Highly recommended Canandaigua because they have treated me with excellent service, respect and honesty. Highly recommended More

Wonderful customer service . ...I walked in without an appointment and they checked out my car ! ...I walked in without an appointment and they checked out my car ! More

They tried to see me coming, throwing 2k worth of work that did not need to be done at me. Rip off artists. that did not need to be done at me. Rip off artists. More