Vision Hyundai of Canandaigua - Service Center

Excellent friendly service. Helpful and clear too. Got me in immediately on a Friday at the end of the day. Helpful and clear too. Got me in immediately on a Friday at the end of the day. More

Went in for diagnostics and came out fixed. More than I expected. Thank you so much! More than I expected. Thank you so much! More

I was in the day after Christmas and Craig on the vehicle service area waited on me , Friendly ,approachable , over all was a pleasure to deal with when of course I would have rather been anywhere else , Tha service area waited on me , Friendly ,approachable , over all was a pleasure to deal with when of course I would have rather been anywhere else , Thank You Craig ! More

I have had my 2011 Genesis serviced at Vision Hyundai since I bought it new in 2011. They have always been great. About 2weeks ago I bought a 2025 Palisade. My experience so far has not been great. When since I bought it new in 2011. They have always been great. About 2weeks ago I bought a 2025 Palisade. My experience so far has not been great. When I got it, it was supposed to have a tow package on it. When I left the dealership with the new car it was dark out and the dealership was actually closed. The next morning I noticed that the trailer receiver was installed but there was no electrical wiring to the receiver. I called the sales office and was ultimately connected with the service department. I was told to bring it in the next day at 1pm to finish the wiring. When I arrived the next day I was told that they did not have my car on their schedule and that I would have to come back on a different date. I did come back on a different date and they completed the trailer wiring. I hope it works. When I came back to for the trailer wiring I asked what the two yellow squiggly lines on the dash stand for. They had been on since I drove the car away the first day. I was told by someone in sales that the symbols indicated that the front vehicle safety system was not working. I told that to the service agent outside the service area and he ultimately told me he had checked it and the system was working. I left the dealership to go home and about a mile down the road the two yellow safety symbols came back on. I turned around and went back to the dealership and they kept the car to check kit out. Subsequently I was told that they needed a data download from Hyundai and they had to get permission to do it. The car was at the service area from Thursday to Tuesday before I got the car back in the afternoon. I had called the service area several times between Thursday and Tuesday to find out the status of my car. I always got a voice message saying someone would call me back. They never did. On two occasions I had to call the sales office to try to get info on my car’s status. When I finally got my car back the work order sheet says the problem was an improperly installed license plate which was blocking the radar sensor. That is absolutely not true. I called service to speak with the Supervisor and again got a message to leave a message and someone would call me back. It was about 2pm when I left the message. Admittedly, it was Christmas Eve, but the service department appeared to be open when I left the dealership. No one has contacted me. Unfortunately, I had to bother the General Manager on two occasions because the service department simply did not get back to me after leaving messages several hours earlier. On one occasion I had to drive from my home in Newark to Canandaigua to find out what was going on with my car because no one was returning my phone calls as I asked. On the day I drove over to check on the car, someone sent a text to my phone which would have sent when I was about 10 minutes away from the dealership. Obviously, no one wanted to talk to me about the status of my car. The car has less than 300 miles on it now. Approximately 200 plus miles have been to TKE the car from my home in Newark to the dealership for service. More

Staff was friendly and courteous, however they returned our vehicle saying it was repaired only to have the warning lights come back on again before we even got home. Returned to dealership, waiting anoth our vehicle saying it was repaired only to have the warning lights come back on again before we even got home. Returned to dealership, waiting another 2 hours, they said they repaired it again. We left and the warning lights are back on again. More

All the people were friendly I just believe that I had an estimate for four tires and it came back at 1100. I went to Walmart same tires 800. estimate for four tires and it came back at 1100. I went to Walmart same tires 800. More

Great customer service. Clean welcoming waiting area. Efficient staff that goes above and beyond. Thank you. Clean welcoming waiting area. Efficient staff that goes above and beyond. Thank you. More

Got my car in and out real quick with the two recalls the vehicle had didn't even know it had two only knew of one but they found the other one for me vehicle had didn't even know it had two only knew of one but they found the other one for me More

Very hard to reach by phone and sometimes takes a day or two to get called back if they do. Don’t seem to have good connection with the online scheduling system. (Although yesterday for the first time my ca two to get called back if they do. Don’t seem to have good connection with the online scheduling system. (Although yesterday for the first time my call was answered and the person helped.) All my services have been recalls so don’t know about pricing. Left software update device in my car (took two trips back into dealership from lot to solve beeping), back cover open and tire kit open and apart. Not serious, but makes one wonder how well the service attention to detail is and whether it was done correctly. On a positive note, everyone is pleasant in person and seem to be helpful. Also very annoying to get sales call while I waited asking if I want to sell the car. More

In all my years I’ve never experienced a more professional and proficient service department. I drive 20 miles to this dealership instead of multiple sites closer to me. professional and proficient service department. I drive 20 miles to this dealership instead of multiple sites closer to me. More