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Vision Buick GMC - Service Center

Rochester, NY

4.0
623 Reviews

623 Reviews of Vision Buick GMC - Service Center

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December 14, 2024

Communication is horrible. No one answers the phone or returns messages. Poor customer service across the board. There is so much more I could say, and it’s not just about th More

by Lia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Every single person I dealt with was horrible, except our salesman and the finance man.
December 12, 2024

Very friendly, kept us informed during this process. Comfortable waiting area. Clean beverage area!Thank you! More

by bmaniace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2024

Great dealership nice cars great sales personal only vision gnc /buick s jeep dealership bad More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

My sales rep Cam was very patient and did a great job. Followed up with excellent customer service from the service department. Glad I made my decision to purchase my new 2024 GMC Acadia Elevation. V More

by robp1232002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cam sales rep
December 09, 2024

Lewis was very helpful and pleasant to work with. He helped me with all my questions. More

by paulalpaca
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis Cameron
December 09, 2024

Great service. Friendly. Not much time taken. Thank you. Coffee was good and the snacks. More

by JLANNING001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Good experience on the sale in July 2024, good first service experience movember 2024 Thank you More

by JEFFREY.MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Did a great job working with me through my vehicles issue and provided great service More

by scott@pvgrochester.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
December 06, 2024

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by pfulk210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cam
December 06, 2024

The dealership as a hole was very helpful, pleasant and a blessing to deal with people that were really concerned and cared that you walked out with a vehicle. I did have a few issues with the service area More

by DOJANAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Phil
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