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Vision Buick GMC - Service Center

Rochester, NY

4.0
619 Reviews
Call Service Center (585) 673-7223

619 Reviews of Vision Buick GMC - Service Center

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December 31, 2024

Had my wife’s car in twice for both leaking rear tires. They found nail in one tire and repaired it. Upon returning second time,service writer stated that both valve stems were leaking and wanted to charge More

by GHETZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have dealt with Phil Pitts in the Sales department! He has been great!
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Jan 07, 2025 -

Vision Buick GMC responded

"GHETZER" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 29, 2024

Everyone was super helpful and I would recommend my friends and family to purchase a car from them! More

by cbergs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

December 29, 2024

Very reliable technicians. Clean customer service waiting area. Service adviser always engage with customer needs. More

by ZM0STROMECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis M Castro and Wil Render
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Jan 07, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 25, 2024

I always have the best experience at the Vision Buick GMC dealership. Customer service is the best! More

by beds_maze0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 19, 2024

Stepped up to correct a problem. Long term service has been very good. Much appreciated. More

by JANDNBOWLEY
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 18, 2024

Very professional, answers all questions and there to hep you. Also never a problem to get an appointment More

by jgagl73486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not have her name
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December 14, 2024

Communication is horrible. No one answers the phone or returns messages. Poor customer service across the board. There is so much more I could say, and it’s not just about th More

by Lia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Every single person I dealt with was horrible, except our salesman and the finance man.
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December 12, 2024

Very friendly, kept us informed during this process. Comfortable waiting area. Clean beverage area!Thank you! More

by bmaniace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 12, 2024

Great dealership nice cars great sales personal only vision gnc /buick s jeep dealership bad More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

My sales rep Cam was very patient and did a great job. Followed up with excellent customer service from the service department. Glad I made my decision to purchase my new 2024 GMC Acadia Elevation. V More

by robp1232002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cam sales rep
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