Vision Buick GMC - Service Center

They did a great job! I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. More

My very 1st appt. was hrrible! I waited fr 2.5 hrs to have mud flaps oinstalled and had to ask for my new car to be turned back to me. The reason it was not ready was was hrrible! I waited fr 2.5 hrs to have mud flaps oinstalled and had to ask for my new car to be turned back to me. The reason it was not ready was they could not determine how to charge this service. It was a no charge to me because it was supposed to be part of the original purchase negotiation. I have no desire to try the service again. More

Very poor communication between employees. No calls as promised about car being ready to pick up. Waited for a call for hours and finally a friend drove me to the dealer. This seems to happen No calls as promised about car being ready to pick up. Waited for a call for hours and finally a friend drove me to the dealer. This seems to happen every time I have work done. More

Good quick service. Was able to complete my oil change and explain everything in it that needed to be done. Was able to complete my oil change and explain everything in it that needed to be done. More

Service department failed to call the correct number (the number given at the time of drop off); which delayed communications and ordering of necessary part. Repair of relatively new car was expensive and r number given at the time of drop off); which delayed communications and ordering of necessary part. Repair of relatively new car was expensive and related to a part that “shouldn’t die this early but did this time.” almost every communication was prompted by me and calls were not made to me as promised. Every time I called O was on hold for ages. When I left voice mails they were not returned. The next week I found out I could not even replace my own rear flasher light on the car and various other error messages started popping up after only three years of having the car. This was my first bad experience with the service department, and this combined with the issues with only a three-year-old Acadia resulted in me selling the car and buying a Honda. I’ve never written a review and have never sold a car so quickly, but the experience was maddening and I’m just too busy to call a dealer 15 or more times over and over and be without my car and not have confidence in my car. More

Brought my GMC terrain for dash lights going on and off also Radio was on Screen was blank. Service advisor said I have the Code please bring your in the next Day.Called later that day and was told sorry also Radio was on Screen was blank. Service advisor said I have the Code please bring your in the next Day.Called later that day and was told sorry we couldn't find the Code.OMG You had the code from yesterday. More

This has been the worst experience ever I know I won't be returning they aren't reliable and don't communicate properly returning they aren't reliable and don't communicate properly More

Since the new ownership, service has become challenging. Specifically, making an appointment is challenging and not easy. It appears that the phone system is not seamless for the customer. Specifically, making an appointment is challenging and not easy. It appears that the phone system is not seamless for the customer. More

Great customer service, lovely waiting room. Luis in service was a great help! Thank you Luis in service was a great help! Thank you More

Great communication and easy to schedule and do business with even when service was needed last minute. with even when service was needed last minute. More