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Vision Buick GMC - Service Center

Rochester, NY

4.0
569 Reviews
Call Service Center (585) 673-7223

569 Reviews of Vision Buick GMC - Service Center

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November 01, 2024

Mechanic and service rep did a terrific job with time and attention to my car More

by yipolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2024

Respect, I was updated on what was going on with my car. Very nice people. More

by pnitro07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 28, 2024

Service is quick and the staff is friendly. Everyone is nice on service side. However, the waiting room and lounge area needs a big upgrade to be competitive. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed.
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Oct 30, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 27, 2024

After I was connected to Kyle, the service manager, then help arrived. Everyone very friendly! More

by robinharris977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Oct 30, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 26, 2024

Booked for our change, tire rotation and then repair electronics related to volume control. I ended up paying $380 for an oil change and tire rotation. The team did not repair the volume control stating More

by aaronman007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Vision Buick GMC responded

"Aaronman007" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 25, 2024

The personnel in the repair area are very nice to deal with. Although I am still waiting for a new key tag. When I picked up my car there was on,ynone GMC key to give me. I am still waiting for the rep More

by MARIEDAVIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 25, 2024

A very professional and pleasant visit. Able to get in and out with ease. Everythingdone well. well. More

by Handsome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 24, 2024

It took them a few tries to figure out what was wrong but knock on wood I think they figured it out thank you More

by deborahjroe19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in service was great!
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Oct 24, 2024 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

October 21, 2024

Awful service, had an issue and staff (both service/ sales) on 5 occasions failed to communicate my used vehicle issue to management or resolve/ address the problem More

by Nate
Service Communication
Recommend Dealer
No
Employees Worked With
Mike smith
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Oct 23, 2024 -

Vision Buick GMC responded

Nate. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 16, 2024

Simply put I trust the Ray and the rest of the team in the service department. More

by BSCHEIDT05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray and Leeza
Report | Print
Oct 23, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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