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Vision Buick GMC - Service Center

Rochester, NY

4.0
619 Reviews

619 Reviews of Vision Buick GMC - Service Center

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January 22, 2025

We purchased a new car that has been in their service shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They More

by curt8
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Jan 23, 2025 -

Vision Buick GMC responded

"Curt8" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 20, 2025

The dealership is great. I would recommend them to family and friends when purchasing their next vehicle. More

by lasunshine1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 17, 2025

Always pleasant and prompt service! I’ve purchased two vehicles from this dealership, partly based on the quality of their service department, but also because their sales staff are ve More

by CDENNISB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 17, 2025

They are very friendly when they check you in they keep you informed on the status of your truck. More

by jimtryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

January 16, 2025

Very friendly and fair dealership. Very nice service and parts departments. Good variety of vehicles account GMC and Buick brands. More

by cvolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts
Jan 23, 2025 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 15, 2025

Extremely satisfied with Kyle, Ray, Luis and Katherine. Extremely professional . I love bringing my vehicle to vision More

by David LaCross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KKYLE RAY LUIS KATHERINE
Jan 15, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 10, 2025

Great customer service from the team at vision Buick and gmc . They were very helpful to me in getting my car fixed More

by MAJ73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 10, 2025

Clean Courteous Work was done right Have been going to this location Since my 2002 Envoy New ownership a few times The staff there now are great More

by AGOODERMOTE0
Recommend Dealer
Yes
Employees Worked With
Don't remember Nice person
Jan 15, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 09, 2025

Excellent dealer for GMC. All staffs are very friendly and professional. Had to take my truck back to fix some software issues, Mr. Ray helped me. More

by birkha_gurung68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 05, 2025

My service manager was outstanding I have never seen anyone handle so much at once at fix ever issue professionally He deserves a raise or a promotion for his excellent skills and customer service H More

by XOSUMPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
Jan 07, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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