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Vision Buick GMC - Service Center

Rochester, NY

3.8
494 Reviews

494 Reviews of Vision Buick GMC - Service Center

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August 12, 2011

Everyone if very helpful and friendly. I was so leary about bringing my Saturn to a new place for service, but all of my fears have disappeared. Everyone DOES make me feel like a valued customer....even More

by robin6666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim P, Jim Pilosi
August 10, 2011

I called and explained my problem. I was told to come right away to the service department. The car was taken in as soon as I got there. The problem was solved and I was on my way within a half hour. Gre More

by 09Ramses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, Jim Pilosi
August 09, 2011

I took my car in for oil change and inspection. When it needed extra work they worked to get it finished and back to me the same day because I needed it the following morning. More

by mrmotala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, Jim Pilosi
July 29, 2011

I am always impressed with the excellent work Michelle does, and this visit was no exception. Also, the diagnosis of my problem by the technician was accurate and the problem was solved effectively. More

by ghghg31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
July 28, 2011

Jim took me in without appointment as warning came up for ABS and traction control the previous evening. He couldn't promise he would do it the same day, but is was completed by early afternoon. Very pleas More

by parkerj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jim Pilosi
July 26, 2011

I called mid-day on a Monday and Michelle was able to fit me in. I had noticed some odd braking noise and sure enough, I needed new front brakes. Part of it was covered under warranty, part was not (which More

by avoelkl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle in the Service Dept
July 21, 2011

Jim is always easy to work with and goes out of his way to accomodate me if he can. I appreciate his effort to recharge my air conditioner on short notice. More

by Richard Kindler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pelosi, Jim Pilosi
July 20, 2011

The reason for my price rating: Job quoted @ $132, actual cost was $172. I am happy with the repair and the promptness of the service. Note: I did not ask about the price difference at the time of service. More

by RRDAVE36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry, Jerry Harden
July 11, 2011

Bob Hastings service department is always friendly and willing to help. I have both my vehicles serviced here regularly. They do there best to accomodate More

by jake72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, Jim Pilosi
June 30, 2011

Very pleased...Envoy runs like a champ...thank you! We were without a vehicle for weekend, and would now schedule earlier in week...that was only negative. More

by cindy handley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jim Pilosi
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